New Member
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1 Message
I just started a new service with ATT and having issues with shipment/payment
On Friday 2/25/23 I placed a order for 2 s23s I paid the sales tax and deposit of the phones, only one of them shipped today, and it says payment failed for the other phone when I’ve already paid. I’ve called multiple times but can’t get a forward answer, thank you .
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.3K Messages
3 months ago
Hi there @destinyynk, we apologize for the inconvenience with your current order, we'd be glad to assist you!
We are currently working as fast as we can to keep everyone updated on their orders. If you have not received your confirmation email just yet, please do not be alarmed. Orders are processed in the order they were received. Please continue to keep an eye out for any emails from us. You want to check your spam and junk folders as well as emails tend to get sent there.
You can use our Order Management Portal to continue to find the latest updates regarding the status of your order; you'll need your order number and the shipping ZIP code.
Here is how to check the order status;
Let us know if this address your concerns.
If you have any other questions, feel free to reach back out as we are always here to help!
Ashley, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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107.4K Messages
3 months ago
This is primarily a customer populated forum. You're going to have to speak with AT&T. You should be asking for the order department or sales
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