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destinyynk's profile

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Tuesday, February 28th, 2023 4:55 AM

I just started a new service with ATT and having issues with shipment/payment

On Friday 2/25/23 I placed a order for 2 s23s I paid the sales tax and deposit of the phones, only one of them shipped today, and it says payment failed for the other phone when I’ve already paid. I’ve called multiple times but can’t get a forward answer, thank you .

Accepted Solution

Official Solution

Community Support


231.4K Messages

1 year ago

Hi there @destinyynk, we apologize for the inconvenience with your current order, we'd be glad to assist you!


We are currently working as fast as we can to keep everyone updated on their orders. If you have not received your confirmation email just yet, please do not be alarmed. Orders are processed in the order they were received. Please continue to keep an eye out for any emails from us. You want to check your spam and junk folders as well as emails tend to get sent there.


You can use our Order Management Portal to continue to find the latest updates regarding the status of your order; you'll need your order number and the shipping ZIP code.


Here is how to check the order status;

  1. Go to My orders.
  2. Do one of the following to see your recent orders:
    • Search for your order.
    • Sign in to myAT&T.
  3. Find the order you want to check

Let us know if this address your concerns.


If you have any other questions, feel free to reach back out as we are always here to help!


Ashley, AT&T Community Specialist 


ACE - Sage


117.1K Messages

1 year ago

This is primarily a customer populated forum. You're going to have to speak with AT&T.  You should be asking for the order department or sales

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