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Mark_369's profile

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Wednesday, May 4th, 2022 10:31 AM

i have two accounts on at&t with Reg_bu_081 error

i don't remember i mad two account, but i have two accounts, at&t and prepaid at&t.

it is so weird because when i sign-in on prepaid at&t, i can see my payments and account history.

however, when i sign in regular at&t account. i cannot see my account history. they just request me to combine IDs.

Both accounts use the same ID and password, but show completely different results.
I can't delete one of the two, and I try to merge it, but I get an error called reg_bu_081.
please check this terrible problem.
If the problem is not solved, I will move to another telecommunication company.

Accepted Solution

Official Solution

ACE - Sage

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105.4K Messages

11 months ago

ACE - Sage

 • 

105.4K Messages

11 months ago

Prepaid cannot 'merge'. 

You can only invite one to join another as a multiline. 

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