I HATE AT&T! DO NOT USE AT&T!
We recently bundled our services-Uverse Internet, Direct TV, and Wireless-We were told this would save us money. On our MyAT&T app, it showed our new bill as $519.00 when it sould have been no more than $250.00. Within a 30 day period, I had called AT&T over 10 times with different problems. I also spoke to 3 supervisors, all of whom assured me I would not have to worry about my bill anymore. Yeah, right. My most recent problem with the bill is that AT&T charged my debit card my total bill twice (I had to call after our autopay didin't work like I was assured it would when I spoke to a representative on a previous call). I called to inform them of the error and they refuned me the duplicate charge. Well, now my new bill says I owe for the past 2 months. An AT&T representative told me there records show all payments were refuned. I checked my bank's app and called my bank and was told, no, they only refuned you the one duplicate charge. So, AT&T did get my previous months payment. AT&T is a fraudulent company with no respect for their customers. I am only writing this note because I was just disconnected again while being transferred to the "department that could definitely fix my problems with the bill". And when no one called back (because AT&T taks a contact number in case you get disconnected, someone will call back) I called and was told by the automated service that the department was closed and I should call back durning buisness hours. My total time on the phone before being disconnected was 1 hour and 2 minutes. Like I said AT&T has terrible customer service. A mistake every once in a while I can understand, but when it's every few days and something is wrong, that is unacceptable. Not once has this comapny followed through with what they promised or attmpted to be accountable for their mistakes and poor service. So, tomorrow I will be back on the phone attempting to correct the trouble and mistakes AT&T has caused for my family. DO NOT USE THIS COMPANY!! Its' not worth your time, money, or frustration.