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Teacher

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5 Messages

Sat, Jun 25, 2016 2:12 AM

I HATE AT&T! DO NOT USE AT&T!

We recently bundled our services-Uverse Internet, Direct TV, and Wireless-We were told this would save us money. On our MyAT&T app, it showed our new bill as $519.00 when it sould have been no more than $250.00. Within a 30 day period, I had called AT&T over 10 times with different problems. I also spoke to 3 supervisors, all of whom assured me I would not have to worry about my bill anymore. Yeah, right. My most recent problem with the bill is that AT&T charged my debit card my total bill twice (I had to call after our autopay didin't work like I was assured it would when I spoke to a representative on a previous call). I called to inform them of the error and they refuned me the duplicate charge. Well, now my new bill says I owe for the past 2 months. An AT&T representative told me there records show all payments were refuned. I checked my bank's app and called my bank and was told, no, they only refuned you the one duplicate charge. So, AT&T did get my previous months payment. AT&T is a fraudulent company with no respect for their customers. I am only writing this note because I was just disconnected again while being transferred to the "department that could definitely fix my problems with the bill". And when no one called back (because AT&T taks a contact number in case you get disconnected, someone will call back) I called and was told by the automated service that the department was closed and I should call back durning buisness hours. My total time on the phone before being disconnected was 1 hour and 2 minutes. Like I said AT&T has terrible customer service. A mistake every once in a while I can understand, but when it's every few days and something is wrong, that is unacceptable. Not once has this comapny followed through with what they promised or attmpted to be accountable for their mistakes and poor service. So, tomorrow I will be back on the phone attempting to correct the trouble and mistakes AT&T has caused for my family. DO NOT USE THIS COMPANY!! Its' not worth your time, money, or frustration.

Responses

ATTMobilityCare

Community Support

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15.2K Messages

4 years ago

Hello @jbfoulks

 

Thank you for posting your feedback. I’m so sorry to hear you’ve had a negative experience with your billing and know how frustrating it is to spend so much time on the phone trying to get this resolved.

 

As a consumer and busy father, I absolutely understand your need to get smart, fast and friendly service from any company.

 

We as your provider strive to do this on every interaction with our customers and when this doesn’t happen, it puts us in a bad light.

 

We will be happy to reach out and help get this resolved.

 

So I can further assist you, please private message me and provide your name, a good contact number and a preferred time to contact you.

 

We look forward to hearing from you!

 

Tim, Community Specialist

AT&T Customer Care

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Teacher

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1 Message

4 years ago

Worst. Customer. (Lack of) Service. EVER!!!!!!!!!!!!!!!!!!!!!

lizdance40

ACE - Sage

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78.4K Messages

4 years ago

All cellular, cable no internet carriers bill a month ahead with 3-4 weeks to pay, so that you are always paying for the current months bill.   Because it takes almost a month before you get the first bill, it will include a partial first month and a full second months bill.  With activation and installment fees, the result is a bill close to double your normal bill.

 

look at the details on the bill, especially the dates and fees.  It may be confusing, but it should make sense now that you know what to look for.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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12 Messages

4 years ago

I hear you. I am having terrible service with my cell phone. I have had Direct TV before when they were separate from ATT and they were just deceiving. DON'T choose ATT for your cell phone service. They will take your money and promise service that just doesn't work well. I really, really wish you the best.
lizdance40

ACE - Sage

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78.4K Messages

4 years ago

@Jlmadcm7

 

Thats why all cell carriers have a 14 day cancelation policy.  It gives you a no fault window to change you mind 

 

I was concerned when I switched, so I just did one phone for a week.  Since I had no problem, I switched the rest over.  If service had been poor, I would have switched back.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
kdfederer

ACE - Expert

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12.2K Messages

4 years ago

No provider has service everywhere. If AT&T's service does not work well where you need it to, go to a provider that has service where you need it.

 

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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12 Messages

4 years ago

I have had ATT for years. I
think it was LA cellular before that and another carrier before that. Total it has been realistically 14+ years. I am not new to ATT . Their service has just gotten worse. There are many companies and services I have encountered over my lifetime. I realize things aren't always perfect, but the customer service one receives along with trying to make a customer happy
says a lot about a company.
ATT NEEDS A LOT OF IMPROVEMENT. In this day and age word of mouth is where a lot of people make decisions about what the buy and who they give their hard earned money too. Never will I refer ATT to anyone.

Teacher

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11 Messages

4 years ago

Dear Jbfoulks, I agree, I asked at AT&T Community today:

"Where is the Third Party NON-AT&T U Verse Wi-Fi Modem list"

and was inundated with AT&T people stating there is NO LIST to have your own equipment and I have no choice in the matter.

They gave no options and completely shut down my thread because according to them I was not "courteous" although the previous replies were discourteous, condescending and dismissive. 

As what happens with any controlling monopoly they censored me.

Something must be done, more consumers please contact the FCC regarding the many issues regarding the malfeisance by AT&T.

 

 

Teacher

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11 Messages

4 years ago

Also, they will state your inquiry is resolved, that YOU found a solution as THEIR decision which really ticked me off too!  Trying to make people think you found their "solution" adequate when in FACT you did not. 

Gary L

ACE - Expert

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15.8K Messages

4 years ago

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Teacher

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11 Messages

4 years ago

Thank you garylapointe. 

Truely appreciated.

 

Contributor

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1 Message

4 years ago

I agree worst company ever i have had the service for only 4months and every month is something i have to call at&t about they end up making it worst they dont tell you exactly what your changes will do to your bill its to frustrating they even charge me for canceling my autopay which i decided to cancled since they stared billing me every 25 or 24 or on the 23 and it goes on and on changing my payments due dates all they said about it was "oh well it depends on how the month falls" 😡😡
lcalle

Guru

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629 Messages

4 years ago

@Yamilexal

 

Always feel free to ask us here beforehand if you're considering an account change or if you see something on your bill that doesn't make sense.  😊

lizdance40

ACE - Sage

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78.4K Messages

4 years ago

@Yamilexal


@Yamilexal wrote:
I agree worst company ever i have had the service for only 4months and every month is something i have to call at&t about they end up making it worst they dont tell you exactly what your changes will do to your bill its to frustrating they even charge me for canceling my autopay which i decided to cancled since they stared billing me every 25 or 24 or on the 23 and it goes on and on changing my payments due dates all they said about it was "oh well it depends on how the month falls" 😡😡

If you are a Gophone customer, your refill is every 30 days, no on the same day of the month.

 

Only Postpaid customers have the same bill date each month.  (Mine is always the 22nd of the month)

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

4 years ago

I have been an ATT customer for over 13 years. And I agree, their customer service has lapsed to an inexcusably poor level in the past few years. Inquire about a problem and you'll get a different excuse or explanation each time you talk to a different representative. It is as if each representative makes it up as they go along! Not too long ago I inquired about switching plans. I was provided different plans and pricing. I chose a plan and was told it would be $150 before taxes each device month. I kept careful notes and took names, etc. When I got the bill for the new plan, it was no where near the price I was quoted. The bill was much more than I was led to expect. So I called and complained. I got an ever changing explanation and got so fed up after a hour on the phone I made my excuses and hung up. I called back immediately and got another representative who again priced the plan out at the originally quoted amount and then said they would correct everything. When I hung up I thought all was straightened out. But oh no! Now it is some 4 months since I changed plans and still I'm getting the run around, and am consistently overbilled. Tomorrow I'm going to check out the competitors. I've had enough of ATT's horrible customer service and over billing. If I go into a car dealership and agree on a price, it isn't jacked up by 30-40% when I go to pick up the car. If Att quotes a price, it should honor it.

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