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gravesraves's profile

14 Messages

Saturday, September 16th, 2023 8:52 PM

I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnected during the 30 days for investigation. Why is it that my account does not even reflect that I have started a dispute at all. This is my last attempt to reach out to AT&T before I start reporting them to the consumer protection bureau tigta the IRS and possibly have to initiate arbitration 

Accepted Solution

ACE - Master

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10.1K Messages

6 months ago

Hopefully you sent your letters certified so that you have proof that you sent them and that they received them.

File a notice of dispute.

https://www.att.com/support/how-to/notice-of-dispute/

(edited)

ACE - Expert

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27.5K Messages

6 months ago

File a complaint with the BBB.  Those are handled by the OOP and someone should contact you directly.

New Member

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93 Messages

6 months ago

“Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnected during the 30 days for investigation”


What law is that!?

ACE - Expert

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27.5K Messages

6 months ago

I believe the law applies to debt collectors/collection agencies.

Consumer finance.gov

14 Messages

6 months ago

Skeeterintexas, does att not collect debt? 

Jasonwrongman, check out 1692g ;) 

ACE - Expert

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14K Messages

6 months ago

We'll assume 1692g applies (though I'm skeptical).

(a)Notice of debt; contents

Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing—

(1)the amount of the debt;

(2)the name of the creditor to whom the debt is owed;

(3)a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;

(4)a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and

(5)a statement that, upon the consumer’s written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.

(1): That's on your bill

(2): AT&T

(3): You've disputed; irrelevant

(4): The debt has been verified by the bill

(5): Irrelevant

In any case, file the BBB complaint. That's the quickest way to get escalated to someone with enough authority to help.

ACE - Expert

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27.5K Messages

6 months ago

Skeeterintexas, does att not collect debt? 


As someone who was in the financial sector for 10 years, I would define a “debt collector” to be a collection agency that has purchased a debt from a service provider (AT&T, Verizon, etc.), bank or other financial institution (ie GMAC).

Collection agencies can be aggressive in their tactics and I can see that legislature would need to be passed to control them.  🤷‍♀️ 

6 Messages

6 months ago

File a complaint with FCC.

New Member

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93 Messages

6 months ago

You are the one who forgot to check 1692A:

”Entities which are generally excluded from the FDCPA:
1. Creditors (collecting their own debts), i.e. retail stores, banks, finance companies”

ACE - Expert

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27.5K Messages

6 months ago

Good catch @JasonWrongman.

I figured they specifically used the words “debt collectors” for a reason.

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