
Contributor
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2 Messages
I can't login into my AT&T account
I need to login to pay my bill, now it's all accumulated over time. My account is under my phone number, but I don't remember my password. And when I do "forgot password" it would say the user id is incorrect and then I would get an email. Please help.
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.5K Messages
7 years ago
Hello @SambathChou.
I understand the predicament you are in; your MyAT&T online account is absolutely the most convenient way to manage all of your AT&T services, and of course, pay your bill. Allow me to assist you in recovering your ID!
Instances where the user forgets their ID are fairly common; we have a system in place to help you retrieve it. It only requires the original email address which was used to create the account. Here are the steps you must follow; the whole process is a breeze!
If you forgot your ID and password
This will ensure you quickly recover both items you need to access your online account. However, if this doesn’t work for some reason, we have a specialized team that can assist you in retrieving your information. They can be reached at 877-285-0144.
I hope this helps. Have a great evening!
Rafael, AT&T Community Specialist
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Accepted Solution
Official Solution
MicCheck
ACE - Expert
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13.7K Messages
5 years ago
The suggested solution has nothing to do with logging in from a foreign country.
I doubt AT&T believes using a U.S. VPN to access your account from a foreign country is more secure. That's just a work-around that AT&T has chosen (intentionally or unintentionally) not to restrict.
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SambathChou
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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225.5K Messages
7 years ago
Hello there @SambathChou!
It’s nice to hear from you again and I’m glad the last post was helpful. I’m happy to continue to assist!
In order to link your account, you need to be logged in from a desktop or a tablet. Once logged in, hover over myAT&T>Profile>Link My AT&T Accounts. Next you’ll have to enter the IDs you want to link or removed. Last enter the account details plus a validation code or other information.
If you are talking about combined billing you will need to contact the combined billing department directly since there is no online process available at this moment. Their number is 800.288.2020 and their hours of operation are Monday-Friday 8 A.M-7 P.M. Saturdays from 8 A.M-5 P.M.
Thank you for your time and letting me assist you. Have a wonderful rest of your day!
Rafael, AT&T Community Specialist
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zahraab
Contributor
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2 Messages
6 years ago
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Romek51
Tutor
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6 Messages
6 years ago
I've been having the same issue for the last 48 hours.
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JJLostinPA
Contributor
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1 Message
6 years ago
Same here. Ended up calling AT&T. Strange conversation. They told me to login on my mobile. Went thru the ID and password reset and now the mobile works (that was about a week ago). Figured the system has enough time to reset or whatever and tried to login on my computer this morning. Still doesn't work yet I was able to log in on my mobile with no problems?
What's the deal?
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Zackpage1996
Contributor
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1 Message
6 years ago
I can't log into my account... I need to know if there are to numbers on this one account... If so I need it taking off place
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adham1
Tutor
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2 Messages
6 years ago
Recurrent problem with login. It is really frustrating despite being chatting with customer support. The moment, we disconnected, no longer able to login
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Lionheart1977
Tutor
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2 Messages
6 years ago
Same issue, I need to login to pay my bill. But the system does recognize any of my information. I keep call and chatting with the "specialist" and they have no freaking clue. Keep resetting my password and that obviously does not work. I've only been with At&t for a month or so, never had this issue with Xfinity.....I'm going back to Xfinity as soon as I'm able to login and pay my bill.
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