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Contributor

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2 Messages

Sun, Jan 29, 2017 9:34 PM

I can't login into my AT&T account

I need to login to pay my bill, now it's all accumulated over time. My account is under my phone number, but I don't remember my password. And when I do "forgot password" it would say the user id is incorrect and then I would get an email. Please help.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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125K Messages

3 years ago

Hello @SambathChou.

 

I understand the predicament you are in; your MyAT&T online account is absolutely the most convenient way to manage all of your AT&T services, and of course, pay your bill. Allow me to assist you in recovering your ID!

 

Instances where the user forgets their ID are fairly common; we have a system in place to help you retrieve it. It only requires the original email address which was used to create the account. Here are the steps you must follow; the whole process is a breeze!

 

If you forgot your ID and password

  1. Select Forgot ID? > User ID & Password.
  2. Enter your contact email address.
  3. If prompted, choose how you would like to receive your user ID.
  4. Enter your user ID that was sent to you.
  5. Choose temporary password or security questions and follow the prompts.
  6. If you chose temporary password, enter the password you received. The temporary password page will tell you where the password was sent.
  7. Create your new password.

 

This will ensure you quickly recover both items you need to access your online account. However, if this doesn’t work for some reason, we have a specialized team that can assist you in retrieving your information. They can be reached at 877-285-0144.

 

I hope this helps. Have a great evening!

 

Rafael, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

That all sounds fine and dandy, but they want to send me a TEXT to verify.

And that's not going to happen, with an inoperable phone.... therefore... I can never log-in the website? To pay a bill?

Nor can I log-in with use name, and correct password, because ATT wants to verify my identity via Text. Again... phone inoperable!

Catch-22,

Do you not want me to pay my bills?

New Member

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4 Messages

The only option is call to make a payment - but with an inoperable phone (battery dead wont charge)

- I literally had to go to Starbucks, get on Skype, and pay for a Skype call Online.... to pay my ATT bill....

Accepted Solution

Official Solution

MicCheck

ACE - Expert

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9K Messages

a year ago


@Nengadai1 wrote:

The suggested solution is misinformation.  Since ATT is still supplying this false information routinely via Chat and Phone support, including international support contacts, I assume the misinformation is deliberate.

 

I was eventually told by a supervisor at ATT that all users outside the US will be unable to access their accounts and will receive the messages reported elsewhere, regardless of whether they use a computer or the mobile app.  Only the message details vary.

I was told this was done to enhance security.

I was also advised to use a VPN when outside of the country.  I tried that and it worked.

I do not know why ATT believes that allowing access via a VPN, where my true identity and location are disguised, would enhance security.  By contrast, Bank Of America allows foreign access as long as a VPN is NOT USED and blocks access if a VPN is used.


The suggested solution has nothing to do with logging in from a foreign country. 

 

I doubt AT&T believes using a U.S. VPN to access your account from a foreign country is more secure. That's just a work-around that AT&T has chosen (intentionally or unintentionally) not to restrict. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

Thank you but now I need to link my account in order to pay my bill. I've done this before and it didn't work. I've put in my phone number and my account number.
Brand User
ATTHelp

Community Support

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125K Messages

3 years ago

Hello there @SambathChou!

 

It’s nice to hear from you again and I’m glad the last post was helpful. I’m happy to continue to assist!

 

In order to link your account, you need to be logged in from a desktop or a tablet. Once logged in, hover over myAT&T>Profile>Link My AT&T Accounts. Next you’ll have to enter the IDs you want to link or removed. Last enter the account details plus a validation code or other information.

 

If you are talking about combined billing you will need to contact the combined billing department directly since there is no online process available at this moment. Their number is 800.288.2020 and their hours of operation are Monday-Friday 8 A.M-7 P.M. Saturdays from 8 A.M-5 P.M.

 

Thank you for your time and letting me assist you. Have a wonderful rest of your day!

 

Rafael, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

I've been trying to login into my att account but the system doesn't recognize my userID and password combination. I thought I might have forgotten my password so I clicked on the forgot my password link but it said my userID was not in the system, which doesn't make sense because I double-checked the userID against the one displayed in my billing emails from at&t. When I tried to recover both my userID and password, the system didn't recognize my email address which I am certain is the correct one linked to my account. It's like my entire account has disappeared and I have no idea how to access it and pay my bill. Please help!

Tutor

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6 Messages

3 years ago

I've been having the same issue for the last 48 hours.

Contributor

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1 Message

3 years ago

Same here.  Ended up calling AT&T.  Strange conversation.  They told me to login on my mobile.  Went thru the ID and password reset and now the mobile works (that was about a week ago).  Figured the system has enough time to reset or whatever and tried to login on my computer this morning.  Still doesn't work yet I was able to log in on my mobile with no problems?

 

What's the deal?

Contributor

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1 Message

3 years ago

I can't log into my account... I need to know if there are to numbers on this one account... If so I need it taking off place

Tutor

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2 Messages

3 years ago

Recurrent problem with login. It is really frustrating despite being chatting with customer support. The moment, we disconnected, no longer able to login

Tutor

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2 Messages

3 years ago

Same issue, I need to login to pay my bill. But the system does recognize any of my information. I keep call and chatting with the "specialist" and they have no freaking clue. Keep resetting my password and that obviously does not work. I've only been with At&t for a month or so, never had this issue with Xfinity.....I'm going back to Xfinity as soon as I'm able to login and pay my bill.

PAddams

Teacher

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20 Messages

2 years ago

Yesterday I had a chat with AT&T agent. It did not go well. I told him not to do anything with my account and I would sign on and get another agent that could do what I wanted. I didn't actually log out but got another agent and got most of the business done. I signed off and planned to sign on to make sure the changes were done. However, when I go to login page, I get nothing but a blank screen. Even when I went to AT&T home page and selected sign on from there, blank page. Not sure if the first agent did something to my IP address. I can sign on from iPad but not from computer. Very inconvenient. What do I do?

Contributor

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1 Message

2 years ago

Last month My daughters removed her phone from my account, due to her recently getting married and opened an account with her husband.  However her number has always been my log in username. Now I can't get logged in to view or pay my bill.  What do I need to do to access my account???

 

Contributor

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1 Message

2 years ago

II have left the US and now I need to cancel my autopay, in my Chase account, not credicard. No one could help me so far in the chat. I can't access the account from abroad, one of the attendants said. Apparently there's no way to solve this through e mails. What is worse, I had clicked "forgot my password" but I don't have the chip anymore, so if some temporary password has been sent to my phone I will never receive it. They could send it by e mail!!!! I regret having accepted this autopay , to save 5 dollars I will lose 35.

Tutor

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5 Messages

a year ago

It is now March 2019 and ATT Customer Support is still lying about the situation.

 

After many calls and chats, I have been advised that all users attempting to login from outside the united states will be blocked with the messages others have shown.

 

I was told ATT did this deliberately to enhance security. I was not told why they would not routinely share this information with customers.

 

I was also told that if I use a VPN, I can log it from outside the USA.  I tried that and it worked.

 

I do not understand how allowing users to login via a VPN, thus deliberately hiding their true location and identity would enhance security.

Tutor

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5 Messages

a year ago

The suggested solution is misinformation.  Since ATT is still supplying this false information routinely via Chat and Phone support, including international support contacts, I assume the misinformation is deliberate.

 

I was eventually told by a supervisor at ATT that all users outside the US will be unable to access their accounts and will receive the messages reported elsewhere, regardless of whether they use a computer or the mobile app.  Only the message details vary.

I was told this was done to enhance security.

I was also advised to use a VPN when outside of the country.  I tried that and it worked.

I do not know why ATT believes that allowing access via a VPN, where my true identity and location are disguised, would enhance security.  By contrast, Bank Of America allows foreign access as long as a VPN is NOT USED and blocks access if a VPN is used.

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