I can't get ATT to provide me service - outrageously bad customer service
I placed an order for a new account for data services for a mobile hotspot. It got hung up somehow. I called back, and after waiting for an hour, was advised that I should just cancel the order and place a new one. I did so.
After waiting a while, I checked, and it said there was a problem. I called and waited an hour and 36 minutes to speak to a customer service rep, who told me that her identity check system was down and that I needed to go online and provide 2 documents of evidence that I am who I say I am. I did so.
After checking on my order status, I was told that I we had hit "a snag" again and that I needed to call back. I called and waited an hour and 45 minutes to speak to a customer rep. She had to ask me some credit verification questions to confirm that I am who I say I am (after I had already provided them ID and invoices via the web, mind you). I complied. She assured me that she was pushing my order through.
I checked today. We seem to have hit another "snag". I am beyond (Edited per community guidelines). I will now need to wait on hold for another couple hours to speak to another representative.
Why can't ATT have a system that calls you back if the wait times are interminable? Why can't we resolve these sorts of issues online? Why am I being put through all this nonsense for the privilege of purchasing overpriced services?
Should I cancel my order and go to a service provider who wants my business?