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Goodvoices04's profile

Tutor

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10 Messages

Sunday, October 24th, 2021 5:12 PM

I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple communications w/agents over the claim that AT&T had not received the returned phone. Each time after a while in the conversation I was told each time the phone had been found. Issue resolved .. until it wasn't. Now my service has been disconnected thru no fault of my own. I cannot even call AT&T!

Accepted Solution

Official Solution

ACE - Expert

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22.7K Messages

2 years ago

If you can't call AT&T (by borrowing a friend's phone) then either go online or go to a corporate store and see if there is anything they can do to help get you in touch with AT&T. If you do that, make sure it's a Corporate Store and not an Authorized AT&T Reseller. Regardless of the signage on the store front, I'd ask when you go in if it's a Corporate Store just to make sure.

Tutor

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10 Messages

2 years ago

Thanks. First, I will use the Chat option in the My AT&T app Monday morning.

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