Tutor
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10 Messages
I cannot call AT&T to resolve an issue with a phone!
Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple communications w/agents over the claim that AT&T had not received the returned phone. Each time after a while in the conversation I was told each time the phone had been found. Issue resolved .. until it wasn't. Now my service has been disconnected thru no fault of my own. I cannot even call AT&T!
Accepted Solution
Official Solution
OttoPylot
ACE - Expert
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22.7K Messages
2 years ago
If you can't call AT&T (by borrowing a friend's phone) then either go online or go to a corporate store and see if there is anything they can do to help get you in touch with AT&T. If you do that, make sure it's a Corporate Store and not an Authorized AT&T Reseller. Regardless of the signage on the store front, I'd ask when you go in if it's a Corporate Store just to make sure.
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Goodvoices04
Tutor
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10 Messages
2 years ago
Thanks. First, I will use the Chat option in the My AT&T app Monday morning.
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