Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more
Goodvoices04's profile

Tutor

 • 

10 Messages

Sun, Oct 24, 2021 5:12 PM

I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple communications w/agents over the claim that AT&T had not received the returned phone. Each time after a while in the conversation I was told each time the phone had been found. Issue resolved .. until it wasn't. Now my service has been disconnected thru no fault of my own. I cannot even call AT&T!

Accepted Solution

Official Solution

OttoPylot

ACE - Expert

 • 

18.5K Messages

10分前

If you can't call AT&T (by borrowing a friend's phone) then either go online or go to a corporate store and see if there is anything they can do to help get you in touch with AT&T. If you do that, make sure it's a Corporate Store and not an Authorized AT&T Reseller. Regardless of the signage on the store front, I'd ask when you go in if it's a Corporate Store just to make sure.

Tutor

 • 

10 Messages

10分前

Thanks. First, I will use the Chat option in the My AT&T app Monday morning.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.