I am in the business account black hole of (Edited per community guidelines)!
Managing a business account is impossible. Does anyone have success with ATT?
I procrastinate calling ATT because I know that the experience will raise my blood pressure. So I have paid for a phone number that I don't need for 5 months. Yes, I know that is idiotic, but calling ATT is THAT BAD.
I have a business account and called the phone number provided in the business section of my online account page 800-331-0500. These people can't help me and gave me the phone number 877-238-5197. I called. It is an automated bill pay number. So, I called back. That person gave me 877-414-1509, then transferred me. Disconnected. I called the number, it is a medicaid number. Yes, I repeated the number when she gave it to me.
I called 0500 again. This person actually waited during the transfer to ensure that I was connected properly. She actually had difficulty connecting to the correct department. She tried for 40 minutes to find the correct extension. I am not exaggerating. Guess what, they couldn't help and gave me another phone number, 877-999-1083. I called. They can't deactivate a phone number. They also told me that a number can't be deactivated at an ATT store.
I was given 800-380-1196, the mobility loyalty number. I had "extended hold times" to look forward to. Thirty minutes later, I was DISCONNECTED. I tried, but I'm done.
This is how they handle their business accounts?
NOTE TO ATT - AFTER YEARS OF THIS CRAP, I AM CANCELING MY ACCOUNT! AND I AM SELLING MY STOCK AT A LOSS! THANKS FOR NOTHING!
ACE - Sage
2 months ago
At&t has a business community