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Ironhead3's profile

Contributor

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1 Message

Wed, Jun 6, 2018 5:39 PM

Hulu Location Problems

I've had 4 instances where my Hulu account tells me I am not at my home location even though I am. I think the problem is that ATT wireless changes the home zip for my IP address which caused Hulu to think I'm at a different location. Is it possible for me to obtain a permanent IP home address which will not change?

Accepted Solution

Official Solution

ATTHelp

Community Support

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196K Messages

4年前

Greetings @Ironhead3,




This is Jason, from the Community and Forums Team. Thank you for reaching out to the community! I would be happy to share some information on this subject.



To set and update your home location for your Hulu, you need to verify the location of your home internet network within 30 days of signing up. By setting up your home location, you'll be able to get the appropriate local and regional programming in your area. Simply log into your Hulu account on a home device while connected to your home internet network and select "Home".



I appreciate your time!




Jason, AT&T Community Specialist

Contributor

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1 Message

4年前

I have registered my Hulu but the problem I'm having which sounds the same as the original post is that my IP address keeps changing. We live in a rural area and have to use the home base wireless internet for our internet service. So typically when devices pull my location based off my wireless connection it puts me in a different city than where we live. I don't really mind but it's making Hulu not work because my zip code doesn't match the zip code of the ip address. Where can I find the zip code of the ip address so I can just enter that into Hulu? 

Contributor

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2 Messages

3年前

That would be great if it was that simple but att routers act as a mobile device and the IP address changes all the time. The Hulu rep told me that when I called because I couldn’t set up my Hulu account because it kept saying I wasn’t at home!!

Contributor

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2 Messages

3年前

I really wish someone could give a correct answer on how to get the router to have the same address or another option we could do. I’m wondering if we could plug a different router into what we’re getting Hulu with (mine is a fire stick) then hook it into the att router?? Then it would get the address of the other router not the att one??

New Member

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1 Message

I'm having the exact same issue. Did you ever find a way to connect?

New Member

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4 Messages

8分前

Was this issue ever resolved?  I’m having the same issue with Hulu and AT&T fiber.

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