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Briana2011's profile

Contributor

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2 Messages

Friday, September 11th, 2015 3:38 PM

How to upgrade a data plan?

My question is we just signed up and did the 10gb for $100 but now you offer 15gb for that price, how come we didn't get the extra 5gb added to our plan? My mother had a lower gb plan but you have upgraded her for your new offer.

Accepted Solution

Official Solution

Employee

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3.5K Messages

9 years ago

You can make that chage yourself! Just login to myATT via the app or website and select the 15GB plan. Or you can give AT&T a call and they will gladly move you to the 15GB MSV plan. It doesn't happen automatically, you just need to ask for it or change it yourself on the app or website. 🙂

ACE - Expert

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13.1K Messages

9 years ago

You can change to the 15GB plan yourself by going on to the online account manager and upgrading to the 15GB. Yes, you should have been offered the extra data upfront. But if you asked for the 10GB plan when you signed up, that is what you got.

Contributor

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2 Messages

9 years ago

Thank you!! I thought that's what I had to do but figured I would ask since they did if automatically for my mother without her doing anything. Thanks again !!
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