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Dechesley's profile

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Sunday, December 4th, 2022 6:25 AM

How to transfer phone number after someone dies?

My Dad passed away recently and I would like to get his phone number as mine so I can answer any calls intended for him and inform anyone who is unaware of his passing. I am the executor of his estate and have access to his account but it looks as if he no longer has a number associated? What is the best way to proceed in acquiring his phone number as mine? Any information is very much appreciated thank you!

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ATTHelp

Community Support

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207.4K Messages

2 months ago

We're sorry to hear of your father's passing, and we want to help transfer over the number, @Dechesley.

 

Special thanks to our ACE, @formerlyknownas, for their quick response. 

 

We recommend that you use this resource to change his wireless account. Since you are the executor, you have options to close their account, keep the same mobile number under a different AT&T account, or transfer the number to another provider.

 

Here’s what to know about managing a deceased loved one’s line or account:

  • We won’t charge early termination fees or other cancellation fees on the deceased person’s line of service.
  • If the account owner passed away, we may adjust all installment agreement charges for all wireless lines on the account.
  • If the person who passed away was a wireless user on your account, we may adjust installment agreement charges for the associated wireless line.
  • You can transfer the deceased person’s line to another AT&T account, but you must pay any past due balance before the line can be moved.
  • Any outstanding account balance on the deceased’s canceled account may be the responsibility of the estate.
  • If you want to keep the wireless lines active with AT&T, in most cases, you’ll need to transfer billing responsibility to another AT&T account. The account can't remain active under the deceased’s name and Social Security Number (except if the deceased’s account billing address was in Oklahoma). Learn how to request a transfer of billing responsibility.

Please use this resource to learn how to buy a new phone and add a new line to your wireless account. You can also bring your own phone to AT&T. With both options, you may be able to transfer an eligible number to us.

 

Please let us know if you need you need further assistance. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

 

 

ACE - Sage

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104.1K Messages

2 months ago

have access to his account but it looks as if he no longer has a number associated?

This doesn't make any sense? I assume until recently you were able to call him unless he was in a hospital or nursing home and no longer paying for phone service?

Is his phone line still being paid for?  Does he still have a cell phone, and does it still ring if you call it? Did someone take the death certificate to an AT&T store and closes account already?

   If his service has been canceled, the number is gone and you can't get it back.

If his service is still active and you can gain access to his phone and his account, I would suggest you either keep his phone line as a second line, or Port his phone number to Google Voice. Porting a phone number to Google Voice is a one-time $20 fee. After that you can continue to use it for free as a virtual number. It will receive calls and text messages and you can respond separately from your own phone calls and text messages which will go to your physical number.

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