Saturday, April 27th, 2019 4:08 AM
how to switch sim car to esim card on att prepaid service
7 months ago
5 years ago
We can definitely assist you with switching your PREPAID service over from your current SIM card, to an eSIM card, as long as you're using a compatible device such as an iPhone XS, iPhone XS Max, and an iPhone XR. If you need to Replace a SIM or eSIM card, simply visit an AT&T store near you. Please be sure to call ahead first to make sure they have what you need in stock. Once you have your eSIM activation card, you can follow the steps at this link to Activate an eSIM for your iPhone. Let us know if this helps.
Sean, AT&T Community Specialist
Hello, I've called the AT&T Prepaid customer service line and they told me that the esim is only available for postpaid and not PREPAID accounts. Can you please direct me to the phone number or website where I can order an esim activation card for my PREPAID account. Thank you
4 years ago
can someone help me with that? I tried to do that with my iPhone XR, but I failed. Who can I ask for help?
Have you acquired an eSIM yet for your iPhone? If not, you'll need to go into your nearest AT&T Store to acquire one. If you have one, we have the steps for you to install the eSIM. Try this:
Let us know if this helps.
James, AT&T Community Specialist
@ATTHelp Hello, I've called the AT&T Prepaid customer service line and they told me that the esim is only available for postpaid and not PREPAID accounts. Can you please direct me to the phone number or website where I can order an esim activation card for my PREPAID account. I've tried to go to multiple AT&T stores but they out out of esim activation cards. Thank you
ACE - Expert
@m_donovan You can only get a esim for prepaid from a ATT store. That is it. And then they really on work in a iPhone with esim or a pixel with a esim.
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