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ReignofJerm's profile

Tutor

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7 Messages

Monday, November 27th, 2017 10:03 PM

How to Return Next Phone

I upgraded my Next Every Year and Next 30 phones to iPhone X's.  I ordered the phone and did the Next upgrade through the Apple App.  The phones were shipped directly from China and inside the box was nothing but the Apple iPhone Box wrapped in plastic.  There were no instructions, nor return label.

 

Last year, I upgraded my Next Every Year through ATT and they sent a return label with the box.  This year Apple did not.

 

How do I return my old phones?  I need the shipping labels and box.

Accepted Solution

Official Solution

Tutor

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7 Messages

7 years ago

Never mind, I found the solution.  Apple emailed return instructions.

ACE - Sage

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118.3K Messages

7 years ago

Contact your local ATT store or call 611 and ask for boxes 

 

Contributor

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2 Messages

6 years ago

I did not receive a return label when I upgraded my phone thru the AT&T next program. Is that something you can help me with?? 

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