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Contributor

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2 Messages

Fri, Jul 6, 2018 12:54 PM

How to pay off phone under family plan directly through AT&T instead of through family

Hello!  The current situation is that my wife's phone needs to be paid off in order for us to request an unlock code and transfer it to another carrier.  Her phone is currently on her family's Next plan, but we wish to pay off the phone directly through AT&T instead of paying her family to pay AT&T.  It's also important to note that neither myself nor my wife have an AT&T account, and if possible, would prefer to keep it that way.  What is the best way that we can do this?

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sandblaster

ACE - Expert

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40.2K Messages

2 years ago

Not possible unless she has access to the account. Paying off a Next plan can only be done through the account. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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76.9K Messages

2 years ago

No.  The phone installments are on the family account.  If you have access to the account, you can pay off the phone by managing her line.  Payoff with debit or credit card.

If you don’t have access to the account, sit dow with who does so you can pay off directly with your credit card.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Thanks for the help!

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