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Community Support

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2.3K Messages

Wed, Aug 28, 2019 7:24 PM

How to get the PUK code – Instructions from AT&T

If you locked your SIM and do not remember the code, we have you covered.

 

How to unlock a SIM with a PIN unlock key (PUK)

  1. Go to your account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose the device that needs a PUK code.
  3. Select Manage my device.
  4. Under See device options, select Get your PIN unlock key (PUK).

Be Careful - PUK2 or PUK blocked call operator  

If you enter a wrong code 10 times in a row, the SIM card permanently locks, and you will need to get a new SIM. Chat with us to and we can help!

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

 • 

2.3K Messages

6 months ago

If you need the PUK code, we have you covered. Check out the page above to get it.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.