Teacher
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5 Messages
how to get in contact with AT&T executive office
I need to know how to get in touch with AT&T corporate headquarters. If anybody knows how I can email them or actually have a phone conversation with somebody over there. After being a 14 year customer with AT&T, they have made false agreements with me on July 22 , And I need somebody at corporate headquarters to be aware of my entire situation. As my phone has been completely canceled, I just started a new business this year so financially things are quite tough right now. And the phone number associated with my business is the one that is now canceled! Can anybody please help me
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sandblaster
ACE - Expert
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57.4K Messages
Il y a 5 y
This is a customer to customer forum, not customer support. You are talking to other customers. You can certainly contact corporate but not by email. ATT does not do customer support via email. If you want to contact corporate, use old fashioned snail mail. You can find the corporate address here: https://investors.att.com/resources/contacts.
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Constructive
Employee
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27.3K Messages
Il y a 4 y
and it will continue to get deleted by the admins,
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Employee
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27.3K Messages
Il y a 4 y
@bwal111111 going to an at&t store is a waste of time they do not have access to recordings and they cant lower your bill
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MicCheck
ACE - Expert
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11.3K Messages
Il y a 5 y
Why was it canceled? If there was an error, it should be quite easy to get it turned on again.
To be frank, the "corporate headquarters" is not going to help with customer service issues. If you give us a bit more information we can help point you in the right direction, though.
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Dianeirving
Teacher
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5 Messages
Il y a 5 y
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Dianeirving
Teacher
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5 Messages
Il y a 5 y
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formerlyknownas
ACE - Sage
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96.3K Messages
Il y a 5 y
False agreement? What kind?
Accounts don't get suspended for no reason. If your bill is not paid in full, service suspended, the only remedy is to pay the bill. If you are disputing a charge, fine. You can dispute formally, but must still keep payments current.
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Dianeirving
Teacher
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5 Messages
Il y a 5 y
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formerlyknownas
ACE - Sage
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96.3K Messages
Il y a 5 y
@Dianeirving
If services are suspended, you would have to pay all amount due to get it restored. That would mean if another bill comes due, you owe for 2 months. Once service is restored a restoration fee of $40 per line is added.
Sorry to be blunt, but if your bill is not paid on time every month ATT won't miss you a bit and other postpaid carriers won't want you. You're better off defaulting on a mortgage than your cell bill. I don't think your numbers can be ported out unless active so you have to pay up to get them off suspension.
If you pay for service only, no cell carrier is that expensive. If your bill is $500 a month and half that is installments, you have to change how you manage your money.
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Dianeirving
Teacher
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5 Messages
Il y a 5 y
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Praxian
Contributor
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1 Message
Il y a 5 y
Best way to get in touch with AT&T "Corporate" office is through the BBB. File a complaint explaining everything in as much detail as possible (leave out personal info b/c occasionally the BBB posts grievances on the internet). BBB does a lot to help residential customers against any business, but the mega-corporations especially get dinged pretty badly with enough of these BBB complaints.
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SHELALA
Teacher
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15 Messages
Il y a 5 y
hi Diane,
Same issue here they make promises and then don't keep them and then have no r ecords of them
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DELAVAN
Tutor
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1 Message
Il y a 4 y
I DO NOT THINK YOU UNDERSTAND- IHAVE CONTACTED AN ATTORNET IF I CANNOT GET THIS RIGHT SAT NIGHT THE 25TH I WAS ON THEPHONE FOR 3.5 HOURS GOING ROUND AND ROUND DIFFERENT ANSWERS, IT IS AMAZING- ALSO, LIES AFTER LIES IA M GOING TO GIVE CORPORATE THE BENEFIT TO FIX BEFORE WE GO ANY FURTHER - I TRIED VERY NICELY TO DISCUSS THE PROBLEM AND HE TOLD ME "TOO BAD PAY YOOUR BILL HE IS OUT OF UTAH ( MY HUBBY FOUND OUT NAME IS DANIEL M. IT WAS AT 8PM CENTRAL TIME SAT NIGHT - I HAD HIM ON SPEAKER AFTER TALKING FOR 3,5 HOURS SOMEONE QUICK BETTER REPLY OR I AM NOT SURE WHAT IS GOING TOHAPPEN
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sandblaster
ACE - Expert
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57.4K Messages
Il y a 4 y
@DELAVAN I think you posted in the wrong thread. Regardless, this is a customer to customer forum, not customer support. No one from ATT will contact you from your post here. You need to contact customer support directly. Contact AT&T
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charles4
Contributor
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1 Message
Il y a 4 y
I would also like to contact at&t to cancel a wireless account. After 45 minutes and 5 different departments, my connection is mysteriously dropped.
Still no resolution.
If anyone has suggestions, please let me know.
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