How to file a complaint
I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I explained to her the mistake, so she accused me of stealing , did not refund my money, refused me service and kicked me out of the store. I was at a store in Newark California at the Newpark mall. This should not be acceptable and as an att customer I expect this to be handle correct. How can a store manager just accuse someone of stealing and also call the cops, when she is unsure of her own mistake? Please help!!!