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Tutor

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9 Messages

Fri, May 26, 2017 1:13 AM

How to file a complaint about ATT store

I went into the ATT store in Miami- I wanted to buy an iPhone 7. THEY WOULD NOT SELL IT TO ME!

I did not want to finance it- I wanted to buy it outright at the price marked on the tag. I was told by a salesperson "we do not sell phones that we do not finance" 

So - since the price was written on the tag $X.xx/month OR $XXX.xx full price- since it is advertised- I am going to file a formal complaint with the Florida Dept of Agriculture and Consumer Services. I think the manager of the store should be aware that the employees are about to get his store sued.

 

Responses

GLIMMERMAN76

ACE - Expert

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19.8K Messages

3 years ago

That was a authorized retailer and they can make there own policies. And it's there right to refuse to sell it if they want to.
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Gary L

ACE - Expert

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15.8K Messages

3 years ago

@RConyers They can refuse the right to refuse any customer I'd think.

 

P.S. Get it from Apple instead.

 

 

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Tutor

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9 Messages

3 years ago

 You see- they did not refuse to sell me the phone- they refused to sell it for the price marked on their display. [Per Guidelines:  Keep it Relevant and Appropriate].You cannot advertise in store a product for a price and then refuse to sell it at that price. They would have gladly financed the phone- they were not "refusing me service"- they were refusing to honor their listed and displayed price and terms.

David606

Employee

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3.5K Messages

3 years ago

Full price on Apple phones is the same no matter where you go.

 

32GB iPhone 7 is $649 MSRP.

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lizdance40

ACE - Sage

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76.5K Messages

3 years ago

Unless the seller is discriminating in some way (race, religion, gender etc) then they don't have to sell to you.  Every retailer has the right to turn away business.  The retail price is the same, no matter how you pay for it.  

Go spend your money where it's appreciated.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Tutor

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9 Messages

3 years ago

[Per Guidelines:  Keep it Relevant and Appropriate]. I swear ATT has the absolute worst customer service.

GLIMMERMAN76

ACE - Expert

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19.8K Messages

3 years ago

It's not att so it don't matter. It's a authorized reseller if you would have went to a Corp store they would have sold it to you. Ponder this verizon won't sell a phone to a non customer.

Just a FYI they will argue next is paying full price that is why the full price is on there.
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lizdance40

ACE - Sage

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76.5K Messages

3 years ago

That's true.  I tried to buy a pixel when it came out and was backordered.  Verizon would not sell to me, even the corporate stores said no.   Had I had an account with them, they would have.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Tutor

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9 Messages

3 years ago

You are wrong- it is ATT. It is the corporate store- listed on ATT as a corporate store. The store I was in is not an authorized re-seller. I went across the street and bought it from an authorized re-seller. Don't defend ATT's  poor customer service and bait and switch tactics. 

Tutor

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9 Messages

3 years ago

That is true- however they must honor their published and advertised prices and terms. My complaint is NOT that they refused me service- it is they are not honoring the price and terms marked on the display at the store.

lizdance40

ACE - Sage

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76.5K Messages

3 years ago

That is not what you wrote.  Don't start changing the story.

 Since you never provided an address for the store that refused service, we don't know if you're correct 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Tutor

 • 

9 Messages

3 years ago

Not changing the story- read the first post. 

"I went into the ATT store in Miami- I wanted to buy an iPhone 7. THEY WOULD NOT SELL IT TO ME!

I did not want to finance it- I wanted to buy it outright at the price marked on the tag. I was told by a salesperson "we do not sell phones that we do not finance" 

 

Which part do you think I changed???

I said ATT store- I said they would finance but not sell it outright. 

lizdance40

ACE - Sage

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76.5K Messages

3 years ago

They are willing to sell to ATT customers.  If you aren't an Att customer, the will not sell you a full price phone.  

"....My complaint is NOT that they refused me service- it is they are not honoring the price and terms marked on the display at the store.".  

Its the same price, so that's not true.  They just won't sell to non-customers.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

3 years ago

I am an ATT customer - it is a replacement for a phone I purchased 3 years ago. I have had the same lines and telephone numbers with ATT for over 10 years. 

 

Tutor

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9 Messages

3 years ago

Price AND terms- the terms are the issue. I don't want to enter any contract, don't want to make monthly payments.

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