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Journeychick's profile

New Member

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1 Message

Wednesday, January 25th, 2023 3:28 PM

Closed

How to contact Office of the President?

A year of speaking with agents has not resolved my issue.

ACE - Expert

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64.7K Messages

1 year ago

File an FCC or BBB complaint. The complaint will result in someone from the Office of the President contacting you.

ACE - Sage

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118.2K Messages

1 year ago

Just a warning, bypassing regular csrs is always a good idea and should have been done many months ago. They don't have the power to fix major mistakes. The Office of the President is the highest level of customer support AT&T offers, but you cannot contact them directly. This is why the Better Business Bureau or FCC complaint is recommended. It doesn't matter which complaint you make and there's no need to make both because it would be redundant. These complaints are forwarded back to the AT&T upper management, and someone will call you. 

At the very least they can explain to you why things are the way they are, and something that you have asked to be corrected has not been changed.

Contributor

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5 Messages

1 year ago

I have been escalated TWICE while doing business with at&t, both times it was requested, even up to last may, ive come to the conclusion after 10years a "valuable" customer, i am crap under their feet! AT&T is worse than 50years ago, liars, scoundrals, robber barons and rank #1 as the greediest form of life on the planet! My advice dont put good money after bad, you will be sorry

ACE - Sage

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118.2K Messages

1 year ago

Did you read the previous posts?

You are either going to escalate which means you're still dealing with customer support, or you're going to bypass customer support by filing a better business bureau or FCC complaint depending on your issue.

And as always, the best you may get may be an explanation as to why things are the way they are..

Contributor

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5 Messages

1 year ago

I pretty well explained it, in case YOU didnt read, i stand by my comments & MANY MORE I DIDNT POST! BUT AT&T CHANGES "POLICY" LIKE I CHANGE Underwear! i have never complained to bbb, nor the FCC, and, honestly, i have the 800 # to that office in my possesion!

ACE - Sage

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118.2K Messages

1 year ago

Meh, no.  I don't recall any changes in AT&T wireless policy in the last 10 years. 

Which is apparently your length of tenure.  

They have a few new products.  

Contributor

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5 Messages

1 year ago

Nor, did i say wireless! At&t is in many more cesspools they create than wireless, but, be aware it is all the same sewer! The policy was up to last year, you could be escalated to the office of the president, if requested, however, its a crap shoot, take names , dates, times and act like an (Edited per community guidelines), youll get there, like i said, its a very greedy, dishonest corporation, remember, youre a "valuable customer"..there is BILLIONS OF YOU! there is an age old saying in business: the sqeaky wheel gets the grease! BE CREATIVE, youll get your grease, my advice again, dont put good money after bad

(edited)

ACE - Sage

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118.2K Messages

1 year ago

If you are not posting about wireless you are in the wrong section of the forum

ACE - Sage

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118.2K Messages

1 year ago

The policy was up to last year, you could be escalated to the office of the president, if requested,

What policy?

Contacting the office of the president usually means an external complaint. Escalating internally has never gone any further than customer service supervisors

ACE - Expert

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24.8K Messages

1 year ago

It's easy getting to the Office of the President. File a BBB and/or FCC complaint, which has been mentioned many times before. BBB and/or FCC will not do anything with the complaint but they will forward it on to AT&T Corporate. They, in turn, will assign it to a Senior Manager in the Office of the President, who will contact you. They have the authority and resources to handle all kinds of complaints that the usual CSR agents and their supervisors can't, or won't. That is as high up in AT&T as you can go to get issues resolved. Just have all of your paperwork or whatever organized and ready to go.

Calling the Office of the President is usually an exercise in futility. Filing a complaint with the BBB and/or FCC creates a paper trail.

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