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Tutor

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5 Messages

Mon, Jan 9, 2017 3:41 PM

How to contact AT&T about no service.

I have been in 'No Service' status for four days now. I can't contact AT&T from the phone, and this seems to be my one option to communicate with my cell phone service provider, a discussion form. 

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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40.1K Messages

4 years ago

How old is your phone? ATT has shut down the 2G network. If you have a 2G phone, that might explain why no service.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

4 years ago

I earned a Wrecking Ball Badge! Still no phone service though...

sandblaster

ACE - Expert

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40.1K Messages

4 years ago

This isn't it either. This is a customer to customer forum, not customer support. If you can't call, your best option is online chat. You can also send a private message to @ATTMobilityCare. Have you tried power cycling your phone?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

4 years ago

Yea, I did, several times. Thanks for your reply.

lizdance40

ACE - Sage

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76.9K Messages

4 years ago

Is your phone an old basic phone?   Were you notified of the 2G shut down?

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

4 years ago

I believe you've nailed it. No, I was not aware that my fully functioning iphone would no longer function. =(

Thank again for all of your respective replies!

Tutor

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5 Messages

4 years ago

You guys are rad.

Contributor

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2 Messages

3 years ago

No-it's an Iphone 6

Tutor

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4 Messages

2 years ago

I had a similar thing happen this weekend and found out my account was hacked and my phone number stolen

 

Contributor

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1 Message

2 years ago

My phone is only two years old and I had service up to 2 hours ago.

Contributor

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1 Message

2 years ago

 I am in San Jose del Cabo, Mexico. I was able to text and send picture via text messaging when I arrived. Yesterday and today I have the no service icon T the top of my Samsung 8 active phone. How do i fix this?

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