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BremySohrax's profile

New Member


3 Messages

Thursday, March 23rd, 2023 6:02 AM

how to cancel my account

Do you have any suggestions on how to cancel my account? I've thoroughly searched both the app and website, but haven't been able to find a way to do so.

Accepted Solution

Official Solution

Community Support


232.7K Messages

1 year ago

We're here to assist you with cancelling your account @BremySohrax.


We'd hate to see you go, let's meet in a Direct Message to see if we can turn this around . Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.


In the meantime here is some information about canceling your account.

If you have an installment plan

The remaining nstallment balance is due immediately when you cancel the line linked to the plan. The balance will appear on your next bill. This includes accessory installment agreements Learn how to pay off an installment plan.

If you don't have an installment plan

You'll have to pay an Early Termination Fee (ETF) if you cancel before the end of your service commitment. We prorate your ETF for each full month you complete. Find out how to estimate your ETF if it applies.

If you activated a device within the last 14 days

  • You can find out how to return your device and cancel service on the AT&T Wireless Return Policy page.
  • If you placed an online order, you don’t have to pay a restocking fee for returns that fall under the 14-day return policy. Did you pick up an online order in the store? Go to one of our stores to have the restocking fee waived. Fee waiver is subject to change.

We hope to hear from you!


Marilyn, AT&T Community Specialist

ACE - Expert


32.4K Messages

1 year ago

To cancel you call them.

ACE - Expert


64.7K Messages

1 year ago

You can also cancel a line by porting it to another carrier. If you port all of your lines, that will cancel your account. If you have any lines that you can’t port (watch, tablet), you must call to cancel them.

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