AT&T Community Forums

How long does it take for AT&T to receive the trade in device?

I mailed my trade in device on November 17th and it states that it is still in transit but not yet received. How long does it take for them to receive the device?

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ATTHelp

Community Support

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221.7K Messages

2 years ago

Hello @Dcw0410, we'd be glad to provide you with further information on our Trade-in process.

Please be advised:

The entire process generally takes 4 weeks from the day AT&T receives the device.
You'll receive an email when the warehouse receives the device, and and when they mail the card. For promotional credits, once you've met all of the promotion requirements, you'll receive the credits within 1-3 billing cycles.

You'll need to continue to track the status of your trade in using our online portal, as this tool is very important and will keep you updated.

Feel free to let us know if you have any further questions or concerns and thanks for reaching out to the AT&T Community!

Lynn, AT&T Community Specialist

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