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Sun, Aug 25, 2019 1:45 AM

How long does an online order take to process

I ordered my phone and service, got approved and paid my payment yesterday at noon. The customer portal still says it’s in progress. How long does it normally take for an online order to be prepared and shipped. 


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107.8K Messages

5 months ago

Hello @Drsadistic,


We can definitely provide you with some more information about your wireless order. The “In progress” order status usually means that your order has been successful via our point of sale system, but has not yet been prepared for shipping. The order process typically takes 3-5 business days. You'll receive an email once your order status changes to “Shipped” or if further action is required from you. In the meantime, you can Check your order status at the link provided. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



2 Messages

2 months ago

Unfortunately I’ve been given the run around from 10 different representatives all they tell me is the delivery dates. I had one tell me that I would foresure receive my order yesterday and that hasn’t happened my order has yet to even ship. I ordered last week and still nothing I’m tired of getting the run around and may just try going to another company.