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How do I get in touch with a regional manager?
I was able to get my problem resolved with the excellent 1800 customer serivce but I was very disappointed with the service I received at the store in Pensacola, fl. This is not the first time I have had poor service at this location. I get great service with all other at&t places in town but at this location the staff are only interested in selling products but dissappear, roll their eyes, have an attitude, and refuse to help resolve issues. This leads me to believe that it is the store management that is allowing this behavior to continue. But when researching how to contact the regional manager because the store manager was on "conference call" both days I visited, I was unable to find the information.
I find this eye opening. I work for an organization where the manager, director and CEOs names are readily available to anyone who wants it. And it is on the information is posted everywhere. I just wanted the individual who is responsible for training these particular employees to realize that the way those employees act speaks to how At&T feel about their customers. And from this experience I gather that AT&T is very interested in selling products but if there is a problem no one is willing to take responsiblity to help the customer and they dont really need to retain customers. AT&T has so many customers what does it matter if one gets mad and leaves.