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Paul333's profile

Contributor

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1 Message

Saturday, August 5th, 2017 12:54 AM

How do I find my account number

I'm having trouble finding my account number is it my user login or can I find it somewhere else

Accepted Solution

Official Solution

ACE - Expert

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14.2K Messages

6 years ago


@lasloc wrote:
I have a prepaid account

The instructions are for postpaid accounts. You have to call customer service to get your prepaid account number. 

Scholar

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101 Messages

7 years ago

Try looking on your AT&T or DirecTV bill or if that doesn't work you can try your email and a few passwords that you may think you have set it as.

New Member

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1 Message

where would the account number be found on the invoice sales slip?

Community Support

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231.2K Messages

7 years ago

Hey there @Paul333!


I’m glad you have reached out to us inquiring on where to find your account number. We definitely want to make sure you know where this information is kept so you always have access to your account details.


To find your account number, you can login to your online account or view it on your billing statement. To view it online, you will login, go to Profile > Login Information, in the My linked accounts section, you will find your account number. To view it on your bill, it will be on the first page at the top right corner.


I hope this information addresses all your concerns. Have a wonderful day!

Angelina, AT&T Community Specialist

Contributor

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1 Message

6 years ago

What a terrible answer.

 I just got a new account online and I'm told I need to set up a myatt account and pin, yet I can't do either because I need my billing account number, which I can't get until I log in!!!!!

Not even one month in and I'm already starting to regret choosing this carrier. 

Teacher

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26 Messages

6 years ago

How may I get my account number I forgot it and I really need it.

i know my phone number but not account number 

please please help and an someone please help me thru the website please 

 

Contributor

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1 Message

6 years ago

Been having this same issue!!! My boss even tried opening a business account...same issue. Once we sign up online, how do we obtain our new account number? They sent me an email telling me the last 4 digits...but that's!!! 😩😢😡😪😔

Contributor

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1 Message

6 years ago

Been trying to access an email account after the sbcglobal.net changes over a year ago, and the above is AT&T in a nutshell. If they aren't deliberately misleading and evasive, and or haven't deliberately made their website and processes impossible to use, then they are one of the least competent companies on earth. As painful as it may be, I strongly recommend moving on. You can do better with two tin cans and a string. 

Contributor

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2 Messages

6 years ago

I logged in to my account, went to Profile and settings but there is no such thing as Log in information, went through all the tabs and still can't find that account number. Why is it never easy with you guys?

ACE - Expert

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14.2K Messages

6 years ago


@lasloc wrote:

I logged in to my account, went to Profile and settings but there is no such thing as Log in information, went through all the tabs and still can't find that account number. Why is it never easy with you guys?


Do you have a postpaid account? If so, it's easiest to just look at the bill. 

Contributor

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2 Messages

6 years ago

I have a prepaid account
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