How do I file a complaint?
I just called ATT business mobile services and they connected me to someone probably from another country - like the Filippines, it sounded like. Strong accent and very hard to understand. When I asked about a 3rd line, she tried to hard sell me to sign up right then and there. Told her I would think about it. Then asked to cancel my $8.99 phone insurance. She then put me on hold forever until I got tired of waiting without any response and hung up. I think it goes against their scoring if we downgrade service while on the phone with them on a call. This was horrible service. Was on the phone over 40 minutes; could not understand her well, and now I have to call again to get this resolved by a more honest employee. I wish we would get automatic emailed or texted questionnaires about each call we submit to them. Then these sort of things wouldn't happen as much. It's very common. I used to work at a call center and that's what people do.