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Contributor

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1 Message

Fri, Jun 1, 2018 5:57 AM

How do I cancel pending purchases from the App Store on an iPhone 8

How do I cancel pending purchases from the App Store 

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Accepted Solution

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Brand User
ATTHelp

New Member

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121.2K Messages

2 years ago

Hello @Nicqura1,


I can help with canceling your pending purchase from the App store!


To view, cancel, or see the expected release dates for your pending purchase,

  • Choose Store > View My Appie ID, then click Manage Purchases, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your device.
  • From the Manage Purchases screen, click the Cancel button to the right of the item you would like to cancel. You'll be asked to confirm your purchase cancellation.

I hope this information helps!


Donna, AT&T Community Speci

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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75.5K Messages

2 years ago

@Kdksfj

Its written in the previous post.

 

  • Choose Store > View My Appie ID, then click Manage Purchases, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your device.
  • From the Manage Purchases screen, click the Cancel button to the right of the item you would like to cancel. You'll be asked to confirm your purchase cancellation.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

2 years ago

Where do I access store from

Tutor

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2 Messages

2 years ago

Which store though because some of the steps here don’t even add up 

Contributor

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1 Message

a year ago

I also need the answer to this question "How do I cancel PENDING purchases in the App store....?" . I went to the "App store", clicked on my account, went to managing purchases. My PENDING purchases are there but have not been paid for as my credit card expired shortly before the purchase. I decided I do not want the apps, but there is no "CANCEL" option beside it. There is, however an option to cancel subscriptions.

How  can I cancel the app purchase that is not yet paid for (PENDING)? I do not want to put new payment information in until those are canceled.

Thank you for your help.

sandblaster

ACE - Expert

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38.2K Messages

a year ago

@PharmerJ You will have better luck asking Apple. ATT has nothing to do with the Apple App Store.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

How do i cancel pending purchases from the App Store on an app from the iPhone XR?

TROLLEDYOUSO

Guru

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561 Messages

a year ago

Only Apple can help you with that - and while it's possible they may choose to help you, I actually don't think they have any obligation to. In the App Store, all sales are final.

Contributor

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3 Messages

a year ago

Hi, i tried twice contacting apple support but every time I try to cancel my  purchase I get error. We determined that your purchase does not meet the conditions for a refund!? I haven’t used it even opened it and I cant get a refund lol

TROLLEDYOUSO

Guru

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561 Messages

a year ago

I’m assuming you’re in the US since you’re posting on an AT&T board. If so, then I already answered your question. All App Store sales are final. Apple does not have to give you a refund if you change your mind.

Contributor

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3 Messages

a year ago

Im not us Resident, that’s awkward so as I understand? I paid for an app that costs 55€ for free? Hmm this is their email; 

 

You have purchased Carly for BMW Full-Version on 17 June 2019 and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase.

Regards,

The App Store

 

i tried to cancel it and it didn’t work...

Contributor

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3 Messages

a year ago

 

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TROLLEDYOUSO

Guru

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561 Messages

a year ago

Well then you’re even more off topic. AT&T is not Apple, and it is in the US.

 

I don’t know what country you’re in or what the policies are there, but it sure sounds to me like you are out of luck.

lizdance40

ACE - Sage

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75.5K Messages

a year ago

🤦‍♀️  Logic fails this one.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

Apple Support told me I must enter payment info to complete the purchase and then I MIGHT be able to get a refund (I know I won't be able to). I can't even upgrade free apps without completing the pending purchase first. Such a scam!  It's like a store forcing you to buy something just because you put in your shopping cart - you are not allowed to change your mind & put it back on the shelf. It is my kid's ipad so I deleted the Apple ID, made a new one & reinstalled his apps again.