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New Member

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4 Messages

Monday, December 20th, 2021 7:38 PM

How can I unlock the app?

Hello,

I bought 06 Samsung A02 for my family overseas.

How can I get these unlocked? 

Customer Service is not helping.  

Accepted Solution

Official Solution

ACE - Expert

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14K Messages

2 years ago

You must have active AT&T service for 6 months before Prepaid phones are unlocked. If you don't want AT&T service, you should return those phones and buy factory unlocked devices. 

New Member

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4 Messages

2 years ago

Thank you for the response.

The phones are gone (Xmas presents). 

I have all the receipts, and IMEI's. 

Is there a way I can pay AT&T a fee to get them unlocked?

 

Former Employee

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32.9K Messages

2 years ago

No 

New Member

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4 Messages

2 years ago

Hello Carlton,

Thank you for your comment

I no longer have the phones. I sent them overseas.

If I pay AT&T the value of 06 months of service per phone, would that work? 

Community Support

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229.8K Messages

2 years ago

Hello Uranium299, we're here to help you with your question about unlocking devices.

 

AT&T does not charge to unlock a phone. The phone must meet the unlock requirements. Once all of the requirements are met, then you can submit an unlock reqest.

 

Please reach back out if you have any further questions or concerns!

 

Thank you for visiting AT&T Community Forums.

 

Carlton, AT&T Community Specialist 

Community Support

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229.8K Messages

2 years ago

There is no way around the unlock requirements, Uranium299.

 

The device would need to be active for 6 months of service for a prepaid account. AT&T will not make any compromise when unlocking devices.

 

Hopes this answer your question.

 

Carlton, AT&T Community Specialist 

ACE - Expert

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14K Messages

2 years ago

Unfortunately, you gave your family members fancy bricks for Christmas. 

You can have them send you the phones and try to sell them on eBay (as locked to AT&T) to recoup some of the money. Alternatively, after you get them back, you can activate service and then 6 months from activation get them unlocked. Then you can give them back to your family members or sell them on eBay as unlocked. 

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