Contributor
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1 Message
How can I get my billing issue resolved?
When I got the new note 7 last August we got the buy one get one special. After returning (due to the battery issues and recalls) the phones twice and finally ending up with 2 S7's, we are now not getting the buy one get one special and we are also being charged for 2 phones on 1 line. They have 2 installment plans on one line. So I'm paying $79.50 a month for phones when I should be paying $26.50. I'm actually being charged for a phone that I don't even have! I've called so many times, been promised it will be fixed. I've been in the store so many times, promised it will be fixed. I've had case number *** and incident number ***. I cannot understand how this company can charge me $50 extra for at least the last 5 months and not get it fixed. It's ludacrious. How do I get this fixed? Do I just pay $700 for a phone that I never got and then take my business elsewhere? Or do I take my business elsewhere now and let at&t ruin my credit because I didn't pay for a phone I never had?
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
ATTHelp
Community Support
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225.5K Messages
7 years ago
Hi there @Tiff_Ster!
Thank you for reaching out to us on the Community Forums! Although I am glad to hear you took part in this promotion, I regret to learn you have not received your credits. I would like to assist you in researching this matter!
In order to better assist you, I will be sending you a private message. This way, I can gather additional details from your account. Please be on the lookout for this!
I hope to work with you soon!
Shenoah, AT&T Community Specialist
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Unhappy062017
Contributor
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1 Message
6 years ago
I switched my husband's line to my account. I knew we were in trouble because we it took 4 different agents to do this and the result? Horrible. My bill states one thing and the automated system another. Somehow ATT thinks 1300 is an appropriate bill for 5 lines, one of which is a tablet. I was on the line with Rachel Thompson. She couldn't help and I asked repeatedly for her to elevate my call. Finally her supervisor gets on. I explain the story all over again and goes OH...Yeah, oh is right. After being on the phone for one (1) hour and fifteen minutes (15), the supervisor hung up on me. Yes, hung up because she had my telephone number, but didn't call back. If it was a simple disconnection while in the middle of a call, I would think the agent would call back. I call back, by the way this is now call 4. I get Ray. I asked Ray some questions and ultimately asking to get back to the agent and her supervisor. He said sure. He said there was his call center and the other. They were at the other. Ray connects me to a non-working number. Thanks a lot Ray. I called back and guess what, the call center is closed for the day? Really?
My bill needs to be resolved. I don't owe what you say I do. I was put on a plan I didn't ask for. My bill went up $80 from last month. This makes no sense, but seeing all the complaints...... I've been with AT&T for years. I couldn't be more unhappy and disappointed with the service.
I would like a rep to contact me. How about Shenoah, AT&T Community Specialist?
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formerlyknownas
ACE - Sage
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113.4K Messages
6 years ago
@Unhappy062017 Send a message to advanced support team by clicking here @ATTMobilityCare. With your account information and the best way to reach you. Typical response time is 2-3 days
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