How can I get my billing issue resolved?
When I got the new note 7 last August we got the buy one get one special. After returning (due to the battery issues and recalls) the phones twice and finally ending up with 2 S7's, we are now not getting the buy one get one special and we are also being charged for 2 phones on 1 line. They have 2 installment plans on one line. So I'm paying $79.50 a month for phones when I should be paying $26.50. I'm actually being charged for a phone that I don't even have! I've called so many times, been promised it will be fixed. I've been in the store so many times, promised it will be fixed. I've had case number *** and incident number ***. I cannot understand how this company can charge me $50 extra for at least the last 5 months and not get it fixed. It's ludacrious. How do I get this fixed? Do I just pay $700 for a phone that I never got and then take my business elsewhere? Or do I take my business elsewhere now and let at&t ruin my credit because I didn't pay for a phone I never had?
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]