Skip to main content
AT&T Community Forums
The epic new Samsung Galaxy S21 5G is available for preorder now!



1 Message

Fri, Aug 23, 2019 9:35 PM

How can I change my accounts email?

So when my at&t account was made it was used using a different email. Now that I'm trying to go paperless I can't sign in because I do not know the recovery email and can't get my id. How would I do that?


Accepted Solution

Official Solution

Brand User

Community Support


145K Messages

a year ago

Hi, @DePerezident,


Thank you for reaching out. When you try to sign in and you choose the Forgot user ID/Password option, then click on Forgot your contact email? choice. This will allow you to enter your AT&T phone number or your account number instead.


Have a great week!


James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question