Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.



1 Message

Fri, Aug 23, 2019 9:35 PM

How can I change my accounts email?

So when my at&t account was made it was used using a different email. Now that I'm trying to go paperless I can't sign in because I do not know the recovery email and can't get my id. How would I do that?


Accepted Solution

Official Solution

Brand User



108.6K Messages

6 months ago

Hi, @DePerezident,


Thank you for reaching out. When you try to sign in and you choose the Forgot user ID/Password option, then click on Forgot your contact email? choice. This will allow you to enter your AT&T phone number or your account number instead.


Have a great week!


James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.