How bad at&t is
Even starting from the store of which I bought my AT&T from I have had nothing but problems. it begins with the employee of my local store suggesting that I buy my phone somewhere else because they weren't going to sell me a phone outright because I was only a prepaid account. I have bought several new phones through AT&T and have never had this problem but I signed up for a plan because I desperately needed a phone. I take the phone home and the second part of my problems begin now with payment when I receive my first bill in. As I previously stated I did switch plans to allow myself to buy a new phone and the gentlemen who sold me the phone estimated my monthly bill to be roughly 80-90 dollars a month. Imagine my face opening an envelope to a bill that said I owed AT&T $153.46. Immediately I start breaking down what they were charging me, to find that they have the audacity to charge me for 4 g lte use for $20.00 as if I wasn't already paying to use the internet. Then I'm reading to find out who to reach out to about how ridiculous my bill is and why I'm being charged for things I did not ask for or want including insurance and an activation fee. While once again reading over my bill I see they have a phone number for customers who needed help but only if you pay them $5. Seriously? You charge $5 for your customers just to be able to get a hold of you? My other way to pay was at att.com/pay and of course you go over to the website to pay just to be told that you need an activation code which funnily enough can only be sent through the mail. So now I have an activation code in the mail and I'm going to have to call and pay $5 just to pay my phone bill so it doesn't get suspended. Then the lady I was on the phone with had no answers as to the mystery charges AT&T throws on your bill and told me straight out it made no sense for AT&T to try to charge multiple times for 4g lte use. Overall review and summary of my AT&T customer experience, this will be my last phone and or plan purchased from AT&T and while large companies may all be looking to rip us off AT&T certainly knows how to do it quite well. If you are looking for a new phone company this is not the one for you please save yourselves not only time but the beyond hair taring stress.