New Member
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1 Message
Horrible customer service
On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!
New Member
•
1 Message
On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!
Accepted Solution
Official Solution
Fl_retire
ACE - Professor
•
2.8K Messages
1 year ago
You need to do a Transfer of Billing Responsibility (TOBR) online. First link has instructions and short video. 2nd link is to the TOBR to start the process.
https://www.att.com/support/article/wireless/KM1045265/
https://www.att.com/acctmgmt/tobr/
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