Hold times - 6hr 44min

The account holder can easily complete this by going to att.com/tobr.

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So by completing this through the website, I can get the same pricing and discounts as discussed on the phone with a sales representative?

@Katieeness

What pricing? The prices are as published on the website.

As an existing customer, there are no prices or disćounts that arent listed online for the plan you pick. You arent eligible for any phone promotions.

I should reiterate, "discount" is in reference to my employee discount I can receive for going with AT&T, which I understand I can select at att.com/discounts. However, there is something to say about the human interaction so I am understanding I am not paying for more than I want.

For instance, when speaking with the sales rep, I determined that I would like the 9GB Talk and Text plan for 70$, with auto payment that brings it down to 60$.

The phone reps can not offer you anything different than what is available online. So, yes, the 9GB Mobile Share Plus plan is $60 for a single line with autopay no matter how you sign up. Your signature discount will make that lower. Let's put it this way, if you don't see it on ATT.com, it probably doesn't exist. Based on the number of complaints regularly posted here about getting incorrect information from agents, that "human interaction" isn't always best.

@NickL78 so its cool if someone takes all your personal information home? yeah, that’s real secure.

So are you saying they can’t get sensitive info in store??? Why do you think most companies do background checks or fire employees when they break rules? Think about all of the businesses you deal with that require your personal info or SS#... just about every time I’m in an AT&T store the CSR has their phone out while helping me. Do ya think that maybe they could take a screen shot of the tablet they use to get my info?? I used to work around radioactive material for a living. I could have easily taken that and used it to harm people. I was given a background check before I was given access to such materials. I could give you a thousand examples of this type of thing. Nice try (Edited per community guidelines).

@NickL78 since At&t did away with work from home years ago for select employees there was no system in place when this corona storm hit to have thousands of reps to work from home. Who knows maybe after this blows over it will be a wake up call to set something in place. But right now it’s just not possible