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Bentley_2030's profile

New Member


4 Messages

Wednesday, September 21st, 2022 11:05 AM

hi, . May i ask where my 3 refunds are at?

I have a refund for 300 dollars, one for 150 dollars and the third refund for 150 dollars. I spoke with a supervisor and she stated it was processed on the sept. 19th 2022.... please help. 

ACE - Expert


26.1K Messages

1 year ago

@sandblaster  Another good example of someone posting so little information that it is hard to give advice. 

The original post was in the HOME PHONE forum so that was confusing.  Then clarity as to what the 'refund' was for:  Service?  Phones?  Deposit?

The more info....the better!


ACE - Sage


110.6K Messages

1 year ago

So they probably were charged a down payment on phones, then they got the customer service summary (which we all know is wrong and horribly inflated) or they discovered that there's no service at home, and they returned all their phones and switched back to a previous service provider.


Imagine how easy and quick this conversation might have gone, and information provided, if any of this information had been provided in the original post. 🤔

Inquiring minds want to know? 

But no... 😮‍💨

Refunds are provided in the form of a prepaid debit card or cards and will be mailed by snail mail.

Community Support


220.9K Messages

1 year ago

We are here to help with your refund concerns, @Bentley_2030.


Thank you to all the ACE's for the support!


Getting your refund quickly is important to you, so it's important to us. How you get your refund depends on whether your account is active or canceled.

  • Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we’ll apply the credit to your next bill unless you contact us and request a refund. Call 800.288.2020.
  • Canceled accounts: Once your account is canceled, it takes us 45 days to process your refund. That gives us time to make any final adjustments to your account. If you don’t get your refund within 60 days.
How you get your refund depends on the method you used to pay your bill.
  • Electronic bank draft or check: We require a 14-day hold before we refund bank drafts or checks. If you want the refund before then, send us a bank statement showing the transaction has cleared (an online statement is OK). Or, ask your bank to send us a letter on their letterhead showing that the payment has cleared and isn’t in dispute. The letter must include amount, date cleared, bank employee name, and contact number.
  • Online bill through your bank: These payments come from your bank after you request payment from your bank's website. Some payments require a 14-day hold before we can refund them.
    If you want an electronic refund (recommended), we have to confirm your bank account and routing number. Make sure to send us a:
    • Bank statement showing the payment and bank account number
    • Voided check from the same bank account
  • If you don’t want to share this info, we can mail a refund check to the account owner. Or, we can credit the refund amount to your AT&T account to put toward future bills.
  • Credit or debit card: We’ll apply your refund to the card you used to make your payment.
We hope this information helps! Thank you for contacting AT&T Community Forums. Please feel free to reach back out with any other questions or concerns. 
Clarissa, AT&T Community Specialist 
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