Gifts that connect us - Get Free Galaxy Buds FE - Black with your purchase of a qualifying Samsung smartphone, today, Online Only!
You can also get the Samsung S23 FE & iPhone SE for only $0.99 a month!
Need help understanding your bill?
Bentley_2030's profile

New Member

 • 

4 Messages

Wednesday, September 21st, 2022 11:05 AM

hi, . May i ask where my 3 refunds are at?

I have a refund for 300 dollars, one for 150 dollars and the third refund for 150 dollars. I spoke with a supervisor and she stated it was processed on the sept. 19th 2022.... please help. 

ACE - Expert

 • 

26.7K Messages

1 year ago

Refund for what?

New Member

 • 

4 Messages

1 year ago

hi! im waiting on my refunds from canceling my contract with AT&T. $300 refund, $150 refund and another $150 refund. I spoke to a supervisor, and she stated it was in the process but i don't believe her... 

ACE - Expert

 • 

26.7K Messages

1 year ago

Home phone (ie. landline)?  From TERMS OF SERVICE

5.3.1 Monthly Service Charges:

Billing for the AT&T Phone Service commences when AT&T has provisioned the AT&T Phone Service. Recurring charges for each month's AT&T Phone Service will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the AT&T Phone Service generally will be billed in the billing cycle following the transaction. Your first bill for AT&T Phone Service may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive AT&T Phone Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of AT&T Phone Service in your billing cycle after termination. Your AT&T Phone Service will continue until the end of the bill cycle. A downgrade fee may apply if you make changes to your AT&T Phone Service within thirty (30) days of AT&T Phone Service provisioning or later programming orders.

(edited)

New Member

 • 

4 Messages

1 year ago

If they don’t return my 600 dollar refund I am in the process of complaining to them to FCC and BBB. Better business bureau. I’ll also hire an attorney.

ACE - Expert

 • 

26.7K Messages

1 year ago

Complain until the cows come home.  The (legally binding) TERMS OF SERVICE clearly states that your final bill is NOT pro-rated.

New Member

 • 

4 Messages

1 year ago

It’s a (Edited per community guidelines) cellphone bill and it was activated for one day!!!! I will get my refund back. 

(edited)

ACE - Expert

 • 

26.7K Messages

1 year ago

Moving from HOME phone forum to WIRELESS forum for better exposure.

Answer is still the same:  Your final bill is NOT PRORATED.  If you engage legal advice, please direct them to the TOS.  It will save time & money (lawyers are $400-$700 an hour).

(edited)

ACE - Expert

 • 

64.6K Messages

1 year ago

If you cancel wireless within 3 days, there should be no charges but there should also have been no bill either. The only thing you pay up front is sales tax on phones unless you were also required to pay a deposit or down payment. If the refund is for phones or a deposit, be patient, you’ll get the refund.

(edited)

ACE - Expert

 • 

26.7K Messages

1 year ago

hi! im waiting on my refunds from canceling my contract with AT&T.

@formerlyknownas   I thought wireless service did NOT require contracts.  Am I wrong?

ACE - Expert

 • 

64.6K Messages

1 year ago

@skeeterintexas You aren’t wrong, there are no contracts. I’m guessing the OP had to put down either a deposit or down payment on phones.

Not finding what you're looking for?