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New Member

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4 Messages

Sunday, October 24th, 2021 4:38 PM

Help with Dual SIM while Abroad

Looking for help with my set up for Dual SIM while abroad in the EU. Here are the details:

  • AT&T account is on the eSIM
  • Have a Swedish physical SIM
  • I only want to use the AT&T line with WiFi calling and never activate the international day pass
  • I also don't want to lose calls or texts to my US AT&T number

Here is the problem:

  • If I have the AT&T account SIM turned on and then disable 'Airplane Mode' I immediate get hit with the $10 international day pay
  • I thought the solution would be to keep the AT&T SIM turned off until I had access to WiFi, however when the line is turned off, I apparently lose any calls/texts to the AT&T number during that period

Question: How can I avoid losing a history of texts/calls to my US AT&T number while also avoid getting hit with an international day pass?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

@BK_International You are likely getting the $10 international day pass charge because of data use. To avoid that, just make sure you have data roaming turned off. The only other way you trigger the daily charge is if you make or receive a call or send a text when not on WiFi calling.

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

@BK_International Receiving an SMS text does not trigger the $10 daily charge. Incoming texts are free. If data roaming is off, I have no explanation for you getting hit with the charge when you disable airplane mode.

Community Support

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229.8K Messages

2 years ago

Hey there @BK_International, we'd be glad to clarify and confirm your question regarding our International Day Pass.

 

Please be advised, when using WIFI with your device you'll be charged for the International Day Pass, because data is still being occurred. In order to have access to any texts/calls from your U.S. number you'll need to have the pass activated.

 

We do apologize for this inconvenience to you and we hope this information was helpful! 

 

Thank you.

 

Lynn, AT&T Community Specialist

 

ACE - Sage

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116K Messages

2 years ago

🤦🏼‍♀️ OH for gosh sakes.   

@BK_International  that's not correct.  

@sandblaster  please advise with better info?

ACE - Sage

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116K Messages

2 years ago

@sandblaster

Can you recommend how to manage settings while switching between sim cards? 

And is iphone dual standby? 

ACE - Expert

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64.7K Messages

2 years ago

Sorry, I have no experience with dual sim. 

ACE - Sage

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116K Messages

2 years ago

ACE - Expert

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23.9K Messages

2 years ago

Dual SIM has trouble with wifi calling.  I don't think apple has it all worked out quite right.

New Member

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4 Messages

2 years ago

Thank you to everyone who has responded, really nice to see the community engagement here and I appreciate all the help. @lizdance40 I agree the initial response from AT&T is not correct.

@sandblaster yes I think you've identified the issue here. I have 'data roaming' turned off but essentially here is what happens as soon as I disable airplane mode with the AT&T line turned ON:

  • I will connect to a local network on the AT&T line
  • I will receive and 'old' text message from a non-iphone user (thus a message that has been in queue but I haven't received because it is an SMS and iMessage isn't an option)
  • I will then get the SMS message from AT&T that I have just bought myself a $10 International day pass.

It seems there isn't likely a good fix to this issue and unfortunately keeping the AT&T line turned OFF means I am losing a history of texts, calls and voicemails. 

Open to more feedback if I'm missing something.

Thanks all

ACE - Sage

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116K Messages

2 years ago

@BK_International

As GLIMMERMAN76 mentioned Wi-Fi calling with the esim does not work well while roaming. And it's the only way you can connect and not get charged for day pass.  

When the option to use the esim first became available I always thought it would be more practical to use the esim in other countries, because of the availability of just being able to sign up, purchase a plan, and not have to go into a physical store to acquire a SIM card.  

(so keep your physical sim your domestic). 

There are some countries and carriers that have not adopted esim use.  And you can't change it now that you're out of USA.  

Keeping your AT&T line off does mean you may lose text messages. AT&T keeps text messages in the server for 72 hours. If they can't be delivered within 72 hours they may never be delivered. Voicemails would still be accessible oh, but of course you are talking about another $10 Charge each time you check in.  Travel day pass is now limited to 10 days charges per bill cycle. That means you can use it for a full bill cycle but the maximum AT&T will charge you is $100 plus applicable taxes.  

Sorry if we haven't provided a good solution to things as they are now. 

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