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New Member

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3 Messages

Sun, Oct 24, 2021 4:38 PM

Help with Dual SIM while Abroad

Looking for help with my set up for Dual SIM while abroad in the EU. Here are the details:

  • AT&T account is on the eSIM
  • Have a Swedish physical SIM
  • I only want to use the AT&T line with WiFi calling and never activate the international day pass
  • I also don't want to lose calls or texts to my US AT&T number

Here is the problem:

  • If I have the AT&T account SIM turned on and then disable 'Airplane Mode' I immediate get hit with the $10 international day pay
  • I thought the solution would be to keep the AT&T SIM turned off until I had access to WiFi, however when the line is turned off, I apparently lose any calls/texts to the AT&T number during that period

Question: How can I avoid losing a history of texts/calls to my US AT&T number while also avoid getting hit with an international day pass?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.8K Messages

1年前

@BK_International You are likely getting the $10 international day pass charge because of data use. To avoid that, just make sure you have data roaming turned off. The only other way you trigger the daily charge is if you make or receive a call or send a text when not on WiFi calling.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.8K Messages

1年前

@BK_International Receiving an SMS text does not trigger the $10 daily charge. Incoming texts are free. If data roaming is off, I have no explanation for you getting hit with the charge when you disable airplane mode.

ATTHelp

Community Support

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200.2K Messages

1年前

Hey there @BK_International, we'd be glad to clarify and confirm your question regarding our International Day Pass.

 

Please be advised, when using WIFI with your device you'll be charged for the International Day Pass, because data is still being occurred. In order to have access to any texts/calls from your U.S. number you'll need to have the pass activated.

 

We do apologize for this inconvenience to you and we hope this information was helpful! 

 

Thank you.

 

Lynn, AT&T Community Specialist

 

ACE - Sage

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100.2K Messages

1年前

🤦🏼‍♀️ OH for gosh sakes.   

@BK_International  that's not correct.  

@sandblaster  please advise with better info?

ACE - Sage

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100.2K Messages

1年前

@sandblaster

Can you recommend how to manage settings while switching between sim cards? 

And is iphone dual standby? 

sandblaster

ACE - Expert

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59.8K Messages

1年前

Sorry, I have no experience with dual sim. 

ACE - Sage

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100.2K Messages

1年前

GLIMMERMAN76

ACE - Expert

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23.4K Messages

1年前

Dual SIM has trouble with wifi calling.  I don't think apple has it all worked out quite right.

New Member

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3 Messages

1年前

Thank you to everyone who has responded, really nice to see the community engagement here and I appreciate all the help. @lizdance40 I agree the initial response from AT&T is not correct.

@sandblaster yes I think you've identified the issue here. I have 'data roaming' turned off but essentially here is what happens as soon as I disable airplane mode with the AT&T line turned ON:

  • I will connect to a local network on the AT&T line
  • I will receive and 'old' text message from a non-iphone user (thus a message that has been in queue but I haven't received because it is an SMS and iMessage isn't an option)
  • I will then get the SMS message from AT&T that I have just bought myself a $10 International day pass.

It seems there isn't likely a good fix to this issue and unfortunately keeping the AT&T line turned OFF means I am losing a history of texts, calls and voicemails. 

Open to more feedback if I'm missing something.

Thanks all

ACE - Sage

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100.2K Messages

1年前

@BK_International

As GLIMMERMAN76 mentioned Wi-Fi calling with the esim does not work well while roaming. And it's the only way you can connect and not get charged for day pass.  

When the option to use the esim first became available I always thought it would be more practical to use the esim in other countries, because of the availability of just being able to sign up, purchase a plan, and not have to go into a physical store to acquire a SIM card.  

(so keep your physical sim your domestic). 

There are some countries and carriers that have not adopted esim use.  And you can't change it now that you're out of USA.  

Keeping your AT&T line off does mean you may lose text messages. AT&T keeps text messages in the server for 72 hours. If they can't be delivered within 72 hours they may never be delivered. Voicemails would still be accessible oh, but of course you are talking about another $10 Charge each time you check in.  Travel day pass is now limited to 10 days charges per bill cycle. That means you can use it for a full bill cycle but the maximum AT&T will charge you is $100 plus applicable taxes.  

Sorry if we haven't provided a good solution to things as they are now. 

New Member

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3 Messages

1年前

Thanks again @sandblaster and @lizdance40 . I'll note that I actually have not had any issues with WiFi calling on either SIM. It's worked well so long as my phone is switched to airplane mode and I make sure I select the right line for a call.

One last variable I will try is setting the Swedish SIM to 'Primary'. I thought these tags were informational only but I think the 'Primary' is associated with data for all my apps. Still unlikely this is the cause of my issue since I have 'Data Roaming' turned OFF for both lines but it's worth a try (or potentially worth $10 lol).

ACE - Sage

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100.2K Messages

1年前

Switching to primary effectively turns only that dim 'on'.  

ATTHelp

Community Support

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200.2K Messages

1年前

We're glad our ACE's were able to provide you with helpful support .

 

After setting the Swedish SIM to Primary, let us know if that helped set up your dual SIM. Also, if you have additional questions, please more with us.

 

Thank you for connecting with the AT&T Community!  

 

Jonye, AT&T Community Specialist

New Member

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4 Messages

6分前

My daughter just moved to Spain and has a similar issue.  She has an iPhone 12 Pro, unlocked.  Her AT&T line is eSIM, and configured with Roaming Off.  She purchased a Spanish SIM with a Spanish number.  The Spanish SIM is selected for Cellular Data, and "Allow Cellular Data Switching" is Off.  The AT&T line is turned on with WiFi Calling enabled.

Her AT&T line is continuing to show a small amount of data usage, which is triggering the $10/day international day pass.  Again, she has Data Roaming OFF for her AT&T line, and has selected cellular data to use her Spanish SIM.

Can anyone suggest a setting so that she can:

a)  Use the AT&T line when in WiFi coverage to make calls to US numbers.  

b)  When not in WiFi, there would be zero AT&T Data usage, so there would be no trigger for the $10 International Day Pass.

c) Allow her Spanish SIM to be used for cellular data and calls within Spain when not in a WiFi area.

Thank you!

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