Skip to main content
AT&T Community Forums

New Member


1 Message

Thu, Oct 1, 2020 12:40 AM

Help to escalate: How to portin a number from different state

Recently, purchased an ATT prepaid plan and activated an account by paying $300. By doing this, I got a new mobile number with ATT and new account was created. I've an existing mobile number with T-mobile prepaid MVNO (ultra mobile) which I wanted to port into ATT. For some reason (which is not mentioned anywhere in the ATT website) ATT doesn't allow porting in a number from states other than where the number is activated. 
They are asking me to forfeit my account and forget about my $300 and, create another account in Florida to correctly port in number.

When, I placed this new service on ATT website this was never shown on the page or warned to me. If this was done, I would not have placed the order with ATT. By not doing this, ATT is doing fraudulent activities.I've already spend around 3 hours talking to ATT agents and they didn't help me to resolved this issue and didn't file a ticket to resolve this issue. 


Is there any way to escalate this issue to get resolved. 


Brand User

Community Support


136.2K Messages

16 days ago

Hello @abhijeet,


Thank you for your concern.


Please contact PAC for porting inquiries at 888.898.7685.


Hours of Operations:

  • M-F 10:00 AM to 11:00 PM ET
  • SAT 10:00 AM to 9:30 PM ET
  • Sun: 10:00 AM to 6:00 PM ET

you can check if your number is eligible to port over to our services.


Also, AT&T PREPAID can answer any inquires you may have regarding your prepaid account. They can be reached at 800.901.9878 or +1.408.962.1025 (free call from your prepaid phone).


If you ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!


Jonye, AT&T Community Specialist





Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert


9.1K Messages

15 days ago

Why did you create a new number to begin with? Why didn't you port your number when you placed the order?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question