Help me get AT&T to unlock the phone!
I received an iPhone 6Splus from a dear friend after her husband's death. The AT&T account was in his name only, and when his widow called to inform AT&T of his death, she was told that the account would be closed because of death, and because it was in his name only, no further payments would be asked for or expected. She asked what to do about his phone and was told, "His contract is cancelled, the phone is yours to do with whatever you want. You do not have to return it. Use it yourself, give it away, throw it out if you want - it's yours now."
She gave the phone to me, as I've said, but AT&T will not unlock it so that I can take it to my carrier. The reasons I've been given are (and these are from 4 different AT&T reps): 1) the phone is still under contract - well, the account is closed, so...? 2) the widow has to pay off the phone - she was told to do whatever she wanted with it, and has witnesses to that effect, 3) The phone was a gift to me, and as it has not been reported lost or stolen, I can use it, BUT ONLY ON AT&T!, and finally, 4) I can pay off the phone, have it activated on AT&T, wait a few days, complain about the service, then request an unlock so I can take it to Verizon. Really. REALLY!!??
Man, AT&T really does not want to let go. Maybe this is the only was they can hold on to customers?