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Contributor

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1 Message

Thu, Oct 26, 2017 5:27 PM

Help me get AT&T to unlock the phone!

I received an iPhone 6Splus from a dear friend after her husband's death.  The AT&T account was in his name only, and when his widow called to inform AT&T of his death, she was told that the account would be closed because of death, and because it was in his name only, no further payments would be asked for or expected.  She asked what to do about his phone and was told, "His contract is cancelled, the phone is yours to do with whatever you want.  You do not have to return it.  Use it yourself, give it away, throw it out if you want - it's yours now."

She gave the phone to me, as I've said, but AT&T will not unlock it so that I can take it to my carrier.  The reasons I've been given are (and these are from 4 different AT&T reps): 1) the phone is still under contract - well, the account is closed, so...?  2) the widow has to pay off the phone - she was told to do whatever she wanted with it, and has witnesses to that effect, 3)  The phone was a gift to me, and as it has not been reported lost or stolen, I can use it, BUT ONLY ON AT&T!, and finally, 4) I can pay off the phone, have it activated on AT&T, wait a few days, complain about the service, then request an unlock so I can take it to Verizon.  Really.  REALLY!!??

Man, AT&T really does not want to let go.  Maybe this is the only was they can hold on to customers?

Responses

Accepted Solution

Official Solution

MicCheck

ACE - Expert

 • 

9K Messages

3 years ago


@Palindrome wrote:

I received an iPhone 6Splus from a dear friend after her husband's death.  The AT&T account was in his name only, and when his widow called to inform AT&T of his death, she was told that the account would be closed because of death, and because it was in his name only, no further payments would be asked for or expected.  She asked what to do about his phone and was told, "His contract is cancelled, the phone is yours to do with whatever you want.  You do not have to return it.  Use it yourself, give it away, throw it out if you want - it's yours now."

She gave the phone to me, as I've said, but AT&T will not unlock it so that I can take it to my carrier.  The reasons I've been given are (and these are from 4 different AT&T reps): 1) the phone is still under contract - well, the account is closed, so...?  2) the widow has to pay off the phone - she was told to do whatever she wanted with it, and has witnesses to that effect, 3)  The phone was a gift to me, and as it has not been reported lost or stolen, I can use it, BUT ONLY ON AT&T!, and finally, 4) I can pay off the phone, have it activated on AT&T, wait a few days, complain about the service, then request an unlock so I can take it to Verizon.  Really.  REALLY!!??

Man, AT&T really does not want to let go.  Maybe this is the only was they can hold on to customers?


Answer 3) is the correct one. Because the account was permanently closed and remaining fees or commitments waived, it is permanently locked to AT&T. You will not be able to have it unlocked. 

 

You can use AT&T's service or sell/give away the phone to someone who wishes to only ever use AT&T with that phone. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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77K Messages

3 years ago

Agree.  #3 is correct.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

This iPhone is now in my name,  The other day I was uploading photo files to my PC and it became locked. No matter what I try it doesn't unlock.  This is the third time I have been online for help.  Each time it gets messed up near the end of the conversation,

I am sorry,

Mona

 

Tutor

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5 Messages

2 years ago

This phone has been in service in my name for quite some time!

Tutor

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5 Messages

2 years ago

I really love this phone - what must I do to get it working again?

lizdance40

ACE - Sage

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77K Messages

2 years ago

@OhioHnn66

Your post doesnt explain the problem.  How is the phone “locked”.  Post what messages to errors you see.  What does it say in notification bar?

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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12.7K Messages

2 years ago

@lizdance40you think its screen locked and cant remember the code?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

77K Messages

2 years ago

@Constructive  Yup...

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

Sorry to cause you so much trouble. I took it to the phone store and the young man eliminated the "stuck" mode. It became that way when I proceeded to attach phone to my PC in order to download the recent photos. Is there a better way?
I have another question now, can I use the PC in order to input contacts. At one point I was able to do that.
lizdance40

ACE - Sage

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77K Messages

2 years ago

Contacts should be syncing with an email account, like gmail or yahoo.  Add the account in your settings on the phone, then include by ✔️ it in your “groups” in contacts app on the phone.  

I recommend adding google photos to the iPhone and set to backup over Wifi.  Chose unlimited storage option.   Leave the app open and phone plugged in over night to finish backing up all photos.    

Highly advise you let it finish ..

You can then access google photo on computer or any device with gmail user name and password or google photo app.  It will auto back up over Wifi daily. 

No need to ever plug in to computer again.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

I will work on this and hope it doesn't lock up again. I will let you know how this comes out.

Contributor

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1 Message

2 years ago

I want to unlock my phone 

Newbie1116

Teacher

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23 Messages

2 years ago

Add me. Help me unlock an ATT Wireless branded phone. I just woke up refreshed, regenerated and happy. Will add T ticker to watchlist to SHORT POSITION. I IMPLORE OTHERS TO ADD A POTENTIAL  SHORT POSITION ON TICKER T. 

 

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