HELP! I wasn't sold the best wireless plan avaliable and need assistance getting this resolved.
I purchased an AT&T Homebase wireless home phone and internet on 10/20/2017. On this day, I also switched 4 Sprint phone plans over to AT&T. I asked for everything to be put on the unlimited data plan. Soon after I started receiving overage charges on my monthly bills for the usage on the homebase. I realized that the unlimited part of the plan was referring to unlimited talk and that the data limit was 250G. I called AT&T and visited the store multiple times about this mistake and was told repeatedly that the plan wasn't available anymore. Thanks to a friend of mine that was concerned with how I was being treated I have a screenshot of an internal AT&T memo that shows the unlimited plan I asked for was still available until 10/28/2017. The salesman in the store made a mistake and put the homebase on a stand alone plan. I have been in the store and emailed customer service representatives with the screenshot showing the error was made and that the plan was available and inquired as to why I wasn't offered the best available plan at the time,(especially a plan that I requested). I seem to be getting the runaround. I was contacted by an AT&T customer service rep that simply said it is too late and he cannot help but did offer a 1 month credit. I told him I appreciated that offer but that wasn't going to resolve it. Several escalation cases and clarity cases have been opened but those don't seem to be helping. I spent all morning in the store yesterday waiting on the manager to come out of the back and speak with me. Finally they took my number and told me she would call me yesterday and never heard from anyone. The customer support team tells me to go to the store and have them fix it because it was their mistake but the store tells me to go through customer service and talk to the loyalty department. Looking for advise as to how to proceed and keep this process moving.