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juliap's profile

New Member

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6 Messages

Tuesday, January 31st, 2023 11:17 PM

HBO Max with Unlimited Plus

I have AT&T Unlimited Plus and had HBO Max last week but now I'm told it's no longer available to me. Why isn't HBO Max available?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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62.9K Messages

2 months ago

If you didn’t change your plan and still have Unlimited Plus, then you were told wrong. HBOMax should still be available to you.

Accepted Solution

New Member

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6 Messages

2 months ago

I retired from AT&T 1/1/23 and had HBO Max included with my Unlimited Plus until a couple weeks ago.  My wireless plan remains Unlimited Plus.  I contacted support but they can't seem to get it added back to my wireless account.  So very frustrating!!!  

ACE - Sage

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105.4K Messages

2 months ago

Did you change your plan? If you change to a newer plan it's no longer available.

New Member

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2 Messages

1 month ago

This happened to us.  We had Unlimited Premium (which is no longer available)  - hubby went to buy a new phone and the store changed the plan to Unlimited Plus.  No longer get HBO Max and lost some discounts that we had.  Spend 1 1/2 hours on the phone getting the discounts back.  They said they could change us back to Unlimited Premium but that I could not get the HBO Max restored.  Totally frustrated.  If I would have been with, I knew better than to let them change the plan. 

(edited)

sandblaster

ACE - Expert

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62.9K Messages

1 month ago

@cweber584 You have your plan names reversed. Unlimited Premium is the current plan that does not include HBOMax. Unlimited Plus is the grandfathered plan that does include HBOMax.

New Member

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6 Messages

17 days ago

AT&T left me a voicemail message stating HBOMax is not available to AT&T retirees so they won't add it back to my Unlimited Plus plan.  Well what a surprise. "That" worked out well.   

ACE - Sage

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105.4K Messages

17 days ago

HBO will be back.  Just wait a bit 

New Member

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6 Messages

17 days ago

Not for me.  It's been more than six weeks since HBOMax was removed from my Unlimited Plus plan.

I never changed my plan, just my status changed to retiree.

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