Hard Credit Check without consent

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@berkeleyres wrote:

I've been an AT&T cell phone customer for more than 10 years paying more than $200/month. Recently, I moved to a new apartment and wanted to switch my internet service provider from Comcast to AT&T. 

 

I called up a sales rep and he created a new order for me. Then, I got a notice from Credit Karma that I got a hard credit check..

 

This is completely unacceptable because:

1) I am not informed that I'll be getting a credit check - I would never have agreed and don't mind paying any deposit if that would make them feel better

2) They did a hard credit check without my consent (I already have 2 others in the past 3 weeks because we're looking to get a loan and just moved to this new apartment complex which requires that too)

 

I called AT&T to get assistance and they routed me over to more than 5 different department only to tell me that this is AT&T's new policy to do hard credit check on everyone, which is insane. They also said that there is no way to pull it back and for me to go ahead and complain to the credit bureau. 

 

Is this what AT&T has become and has anyone gone through this before? This is completely unacceptable..

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File a dispute with the credit bureau(s).