GoPhone Refund-Severe circumstances not considered?

I am very sorry that these horrible things happened to you.

You could have kept your account credit just by buying a new phone on your existing account and requesting a phone number change. Obviously, it's unfair for you to have to pay for a new phone - but this has nothing to do with AT&T. I'm not clear what your decision to leave the country has to do with AT&T, or with the crimes for that matter.

Once again, I am sorry for all that you had to go through. But since you have acknowledged that that is not related, all that we're left with is that you bought something nonrefundable, and now you want a refund.

Why did you buy GoPhone credit if you were planning to leave the country?

Regarding your question, if you must know, I was able to use the phone and buy credit online. I had the phone before coming to the country also. The problem is receiving a new physical phone here. I asked a question on this forum as allowed to me as an AT&T customer. If AT&T does not want to provide a refund as a gesture of good faith, fine. I simply will not get another contract with the company knowing the rigidness of how they deal with their customers. I have dealt with companies with no-refund policies, yet they decide to do so to help their customers in special situations. As a business person, I too have done this for my clients. I can ask a question and even give my opinion about policies. I have done so with decorum.

You really seem to be antagonistic and I´m not interested in that at all. I also do not need disingenuous sympathy. I´ll be fine. I simply wanted an AT&T supervisor or decision maker to answer my request. If you are that, I have my answer although it could have been a simple no without callousness. If you are not, we have nothing further to discuss with each other.

I was able to find an AT&T e-mail address online. I sent a copy of this forum discussion thread. The representative that answered apologized for the nature of the responses and gave me an online customer service chat link. This representative of the chat discussion called me (using a US-based online number) and connected me with the appropriate personnel. They can in fact give refunds if purchased credit is not partially used. Unfortunately, my credit was partially used before the robbery; therefore I asked if the credit can at least be transferred to another customer I know. It can only be transferred with the entire account when someone purchases a phone. They offered to extend the expiration date of the credit until the end of this year. When someone I know purchases a phone, I can give them my account. This is fine with me. At least someone I know will get use of the account instead of it going to the wayside. The key person was the representative of the online chat who knew where to properly direct me. They were not rude or judgmental. This is a positive.

[I´m not sure if I replied correctly (still getting the hang of this forum´s functions)—Please forgive any redundancies.]

1) Regarding your question, if you must know, I was able to use the phone and buy credit online. I had the phone before coming to the country also. The problem is receiving a new physical phone here. I asked a question on this forum as allowed to me as an AT&T customer. If AT&T does not want to provide a refund as a gesture of good faith, fine. I simply will not get another contract with the company knowing the rigidness of how they deal with their customers. I have dealt with companies with no-refund policies, yet they decide to do so to help their customers in special situations. As a business person, I too have done this for my clients. I can ask a question and even give my opinion about policies. I have done so with decorum.
You really seem to be antagonistic and I´m not interested in that at all. I also do not need disingenuous sympathy. I´ll be fine. I simply wanted an AT&T supervisor or decision maker to answer my request. If you are that, I have my answer although it could have been a simple no without callousness. If you are not, we have nothing further to discuss with each other.

2) I was able to find an AT&T e-mail address online. I sent a copy of this forum discussion thread. The representative that answered apologized for the nature of the responses and gave me an online customer service chat link. This representative of the chat discussion called me (using a US-based online number) and connected me with the appropriate personnel. They can in fact give refunds if purchased credit is not partially used. Unfortunately, my credit was partially used before the robbery; therefore I asked if the credit can at least be transferred to another customer I know. It can only be transferred with the entire account when someone purchases a phone. They offered to extend the expiration date of the credit until the end of this year. When someone I know purchases a phone, I can give them my account. This is fine with me. At least someone I know will get use of the account instead of it going by the wayside. The key person was the representative of the online chat who knew where to properly direct me. They were not rude or judgmental. This is a positive.

My concerns about the crime were sincere, and I have no idea why you think they weren't.

How could you possibly accuse me of insincerity when you are the one who brought up a completely unrelated event to try to play the sympathy card because you don't want the rules to apply to you?

You could have gone to an AT&T store and bought a new GoPhone in less time than it took for you to write these false accusations against me.

You have still not answered the real question, which is why you bought GoPhone credits when you were planning to leave the country.

I don´t play sympathy cards, this is not a game. I stated “I also do not need disingenuous sympathy.” I am stating what I do not need, no accusation exists there. Let´s be real here, I don´t even know you. We are basically words on a screen with user ID´s, that´s reality. What I was asking AT&T (not you) was just basic human consideration of circumstances (not sympathy, although not wrong to even want that). Further, I did answer your question, although you are no one I have to answer to. Again, I was able to use the credits in another country and buy credits on line. That´s why I bought credit, it´s obvious (to use the phone). Also, I (or anyone) can ask AT&T to consider extenuating circumstances if I/we so choose and they did in my case. If they chose not to consider those (assuming I spoke to the right people) I would clearly have respected it even if I did not agree with it. If I were directed to the appropriate representatives in the first place, I would never have come to the forum trying to get the sought after information. AT&T representatives can take into consideration what they want as long as they are allowed to.

Your comment about buying a new phone makes no sense given my clear comments. There is no AT&T store in the country I am currently in, so your comment is invalid and frankly your response sounds callous and not helpful to anyone. AT&T respected the circumstances and offered what they could. I am satisfied with that. At least anyone on the forum can see that AT&T did offer a reasonable solution and also that PREPAID CREDIT CAN IN FACT BE REFUNDED if unused, what can be done if partially used, and that credit expiration dates can be extended to give time to act on the provided options. You can go on with others or the air if you´d like, I´m done with this discussion. Goodbye.

I would like to thank everyone for taking the time to post your comments and opinions related to this subject. The topic has been thoroughly discussed and will now be closed.