Tutor

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8 Messages

Thu, May 9, 2019 1:12 PM

Gift cards not received

I was promised 2 gift cards from ATT Mobility person.

promised two weeks ago after it was verified in the notes, still have not received. Keep getting a brush off from phone contacts. Ent in to ATT Corporate store. The ATT persons made several calls over the next hour they got the brush off also. It seems that ATT is deliberately making it impossible to receive what was promised.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

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119.6K Messages

a year ago

Hello @Alschief,

 

Thank you for reaching out to us. Please contact our Reward Center for further assistance with claiming these gift cards.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

a year ago

I was promised two $100 gift cards and I was suppose to claim them online. All they said was to log in but I don't see where to claim my Visa gift cards

Anonymous

New Member

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25.7K Messages

a year ago

Posted in wrong spot.

Tutor

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6 Messages

9 months ago

I signed up for AT&T bundle for internet and TV in April. It is August and have yet to receive the gift cards. Every time I call I'm on hold for over 45 minutes just to be transferred. After getting transferred the excuse they use every time is "oh looks like we had the zip code incorrect, we will ship it out again it should take 30 days". Ok fine not sure how they messed up but ok that was once. Called again and put on hold for 50 minutes. Finally someone answered stating " it was never shipped out. let me go ahead and ship it out it should take 30 days." Fine so I called the 3rd time. Again 45 minute hold. Finally someone says "your unit number wasnt on the address". So this time I got mad and said you have my account number, every time I call I verify the address 3 times with you. Instead they go round and round and end up saying "we will ship this out right away, apologizes". I'm currently on hold right now and its passing 30 minutes. Wonder what excuse they will use this time. Honestly if they cant fix this issue I'm planning on canceling my phone, tv, and internet. This is ridiculous. I shouldnt have to beg this much for a reward they said I was getting. 

Contributor

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2 Messages

9 months ago

I’m having the same problem and I sent them my old iPhone as per the agreement. 

I’m curious to know if you have gotten any where with your complaints?

im calling the BBB .

Tutor

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2 Messages

9 months ago

I actually received both my gift cards that were offered to me.

Tutor

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8 Messages

9 months ago

I did finally receive one gift card

Tutor

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8 Messages

9 months ago

I did finally receive one of the two promised

Contributor

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2 Messages

6 months ago

I did reach out by phone and it was to get fixed because it show it had not been attached to my account number.  While on hold and the person at the other end was fixing the problem I got hung up on.  Does it show I will be received the gift cards

Contributor

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2 Messages

6 months ago

why is no one answering

Tutor

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8 Messages

6 months ago

I here you and feel the pain