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prosenthal's profile

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Friday, February 23rd, 2024 7:30 PM

Getting credit for the wireless outage

How do we get credit for the outage?

ACE - Scholar

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1K Messages

4 months ago

And I don't expect any credit on my prepaid account.

Though if they did, it would expire long before I need it.

2 Messages

4 months ago

Seriously AT&T? I have four lines with you on one account. Divide my monthly cost by 30 days and my daily full service is $9.90 per day. And you want to give me a $5 credit.... AND it could take up to two billing cycles to get this huge $5 credit. I don't know who thought this was a good idea but they are completely out of touch with regular customers like me. A $5 credit on my account with four lines is worthless. If you really wanted to make amends, you'd at least give $10 PER LINE on each account for a regular consumer account. That would have been appreciated.

Note: This comment was created from a merged conversation originally titled Outage Credit

ACE - Expert

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27.9K Messages

If your “daily full service is $9.90 per day” and the outage lasted 12 hours, then $5 is about right.

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

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10.9K Messages

Story on Yahoo that AT&T is going to give credit equal to 1 day of service.

https://us.yahoo.com/finance/news/t-billing-credits-consumers-impacted-030122867.html

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

4 months ago

I can see the aggravation when dealing with a company that takes every opportunity to raise rates and fees. The problem is that it is all companies now. There is no room in these companies for an error or a personal issue on the customers part, they do not care. Companies will find any way to charge customers more for less service, while making sure to cut costs and give themselves raises. If they actually put the money back into the companies with R&D and infrastructure development, AT&T could probably be providing mobile multiple terabits per second data speed today with a solid US coast to coast coverage, and still have money left over.

The people that help them make the money to pay executives millions of dollars, are always the ones left behind. They claim an internal issue caused the outage, they did not fulfill their only job, then act like they are doing the most spectacular thing ever by giving a small token to the customers.

That small pittance, that does not matter if you have 1 line or 10 on an account, you get the one day outage credit. That is great for the people with one line, but the customers that pay AT&T more get the great pleasure of getting the same, and it is an even more of an insignificant amount to them.

1 Line -> $5 = Decent

5 Line -> $5 => $1/Line = Insult

It would be better for them to just say it happened and we are sorry and we will try not to let it happen again, but it will and we really don't care, and give no credit. Then at least they are not insulting the customers and insulting those that spend more the most.

Start something new, be a positive change in the world AT&T, make it a $5 credit per line, try better for your customers, let them know you truly appreciate their business and hard earned valuable money.

Community Support

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232.9K Messages

4 months ago

Hi @MichaelEBailey,

 

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2 Messages

4 months ago

I remember that night i was trying to purchase a gift card from a few places still open that late. wasn't able to at 3 different locations because the "systems were down." clearly something happened that night that they aren't telling us

ACE - Expert

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24.8K Messages

4 months ago

@usernametaken11  Huh? Purchasing gift cards from where, AT&T? There are lots of places and ways your information could have been compromised and not necessarily due to an AT&T/Verizon/T-Mobile outage, if that's what your question is about. We never experienced an outage.

ACE - Expert

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32.5K Messages

4 months ago

@usernametaken11 

This thread is about a cellular service outage that happened the other day.

You are talking about having a problem buying a gift card in a variety of stores.

Seems you are in the wrong thread.

(edited)

2 Messages

4 months ago

I work for a dairy company and had a farm account lined up thursday morning.  All I had to do was call and finalize the agreement.  However I did not have a working phone which at&t was suppose to provide me with my payment every month.  With that being said I lost that account which would have put $200k in to my business every year and you wanna make it right by given me a credit of 5 dollars?  This is a joke and I'll be switching as soon as my contract is over in November!  Thanks but no thanks, do better.

Note: This comment was created from a merged conversation originally titled Cellular outage last Thursday 2-22

ACE - Expert

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27.9K Messages

What would be proper compensation?  

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 Messages

4 months ago

During the outage I was unable to receive or make any calls. This had a negative effect on what I do for a living. The outage caused me to not be able to do my job for several hours. Which caused me a personal loss of over $200 in lost income. To add insult to injury they then charged the card that I use to pay them, a full two days earlier then the posted date the bill is actually due and would be taken from my account. Ahead of a deposit to post to my account. This action caused my account to go into the negative, which then cost me a fee of $35 to be charged to my account. So in all. My doing business with AT&T cost me a loss of $235. Their solution was to give me a credit of $10. REALLY?

Note: This comment was created from a merged conversation originally titled Outage and billing

2 Messages

4 months ago

about this matter but my husband was in the ICU 6 hours from our home and I needed my phone to get the Dr's call. So the $5 is nothing but a insult to me at this moment!

Note: This comment was created from a merged conversation originally titled Network outage

ACE - Expert

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13.2K Messages

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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27.9K Messages

  @Garoppotrucking What would be proper compensation?

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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32.5K Messages

@Garoppotrucking 

Companies compensate for the cost of their service compared to the length of the outage. Any inconvenience or costs you deal with outside of that is not their responsibility. Just like those claiming they lost thousands of dollars on stock trading, you get get covered for that. So they treat everybody the same, not something you should feel insulted over.

Sorry about your husband's situation and hope better days ahead. 

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Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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