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New Member

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1 Message

Sat, Sep 18, 2021 3:49 AM

GETTING A NEW CELL NUMBER

AT&T deactivated my SIM card.  After much haggling they sent another yesterday.  I did not get it.   Can I request and get another cell number and a universal SIM card.

It may have been pilfered.

I don't have access to my cell number and am having a hard time requesting one through my account.

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

1 year ago

Let's provide all options available for requesting a new number and SIM @.

 

If you're having trouble requesting a new number through your account, we recommend visiting your local AT&T store.

 

We hope this helps.

 

Thank you for reaching out to AT&T Community Forums.

 

Jonye, AT&T Community Specialist

 

 

ACE - Sage

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101.8K Messages

1 year ago

Is there a reason why they deactivated your sim card? Have you been using a phone that is not compatible with AT&T after the 3-g shutdown?

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