Frustrated

If you are postpaid, your account number is on your bill. And only postpaid gets a port pin via *port.

In other words if you are postpaid you are wasting your time for no reason

Only prepaid customers have to call in to get their account number, prepaid does not use a port pin they use their security PIN code. If you do not remember your prepaid security pin code you have to reset it 

Thanks, but I don't have a paper copy of my bill and can't access my account online. AKA my life is a hot mess right now. I'm not prepaid.

Hello @ginamlemire, we can help you with your transfer pin!

We would like to let to know that you can port your current number, you would need to request the Number Transfer Pin , when ready to port out the telephone number. You can request the number transfer pin by:

• Calling *PORT from your AT&T wireless device. Follow the prompts to get your Number Transfer PIN sent to you via text. You'll need your current wireless pass-code to complete your request.
• With the MyATT app. Sign in using your AT&T wireless device. Go to your profile and select People & Permissions. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.
• Online with myAT&T.  Go to your myAT&T profile. Choose People & Permissions. Select Wireless. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

Learn more about Porting by clicking here.

Hope this ino helps!

Thank you,

Susan, AT&T Community Specialist

Why do you not have access to your online account?

No one expects you to have a paper bill, I haven't had a paper bill for cell phone service in 10 years.  Most service providers prefer us to be paperless. 

I access my bill online, and the account number is in the top right corner.

I don't have access to it online because my estranged husband owns the account and I'm not allowed to contact him and vice versa.

That’s a problem if your husband has the account.  If it’s his account, you aren’t going to get the information needed to port your number out.  AT&T isn’t going to bend the rules or change their processes because of what you and your husband have going on.

Thanks. Problem solved. I had to call local AT&T store and then 611 to get the account number to remove my phone from the account. I wasn't asking anyone to "bend the rules" I simply needed to know where to call to get the account number to remove myself from the plan...it's 611.