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Halo117's profile

New Member

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2 Messages

Wed, Aug 17, 2022 4:57 PM

Fraudulent Activity

Hello, I submitted all the required paperwork to report fraudulent activity to the AT&T fraud website (https://attfraud.custhelp.com/app/mobility). I submitted this documentation on August 3rd. It said I would receive a response within 3-5 business days but I haven't heard anything yet. Whenever I call the fraud support number I am unable to speak with a human being and instead i keep getting redirected to the same pre-recorded messages. How can I find an update on the status of my case?
ATTHelp

Community Support

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203.9K Messages

4 months ago

Hello Halo117, we're here to help with your trade in concern.

Let's meet in a Direct message to discuss your fraud concerns. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you!

Carlton, AT&T Community Specialist

New Member

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2 Messages

3 months ago

Hi Carlton, I tried calling you 2 days ago at the number/extension you provided me via direct message. I left a voicemail but haven't heard back from you yet. 

ATTHelp

Community Support

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203.9K Messages

3 months ago

Hello @Halo117, we are here to help you with getting an update on your fraud case.

 

Let’s meet in a Direct Message regarding your fraud case. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you!

 

Mellira, AT&T Community Specialist

 

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