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1 Message

Sat, Oct 13, 2018 2:38 AM

fraudulent account opened in my name

Someone used my name and my address to opened one unauthorized account. Impossible to pass through the automatic answer to speak with a representative on the phone.  

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Brand User
ATTHelp

Community Support

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136.4K Messages

2 years ago

We're sorry to hear that this has happened to you, @tiozi123!

 

To report that your identity was used to establish AT&T service without your knowledge simply call 877.844.5584 for Wireless accounts or dial 866.718.2011 for Home Phone, Internet, or U-verse TV accounts.

 

Learn ways to guard against identity theft by following these instructions.

 

We hope this information helps!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Official Solution

QuarryRye

Master

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3.2K Messages

2 years ago

@emonay_12 See above: To report that your identity was used to establish AT&T service without your knowledge simply call 877.844.5584 for Wireless accounts or dial 866.718.2011 for Home Phone, Internet, or U-verse TV accounts.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
QuarryRye

Master

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3.2K Messages

2 years ago

Call 877-844-5584 to speak to fraud. Be prepared for a long hold time.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Tutor

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4 Messages

2 years ago

someone open an account under my name and it has brought my credit down 61 points, im wondering is there any way at&t can cancel this account, if so whats the phone number ?

 

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